Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zoe Davis

Banbury

Summary

Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Personal-banker

NatWest Bank
04.2015 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.

Deputy Manager

Coral Racing
06.2008 - 04.2015
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Managed budgets for various projects, ensuring optimal resource allocation and cost control.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Measured success through data-driven analysis of key metrics, making informed decisions about future strategic direction based on findings.

Production Assembler

Norbar Torque Tools
05.2007 - 04.2008
  • Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
  • Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
  • Worked different stations to provide optimal coverage and meet production goals.


Customer Service Representative

Tesco
06.2005 - 05.2007
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Education

GCSE - 3 C Grades Including Math's And Science

Drayton School
Banbury, United Kingdom
05.2005

Skills

  • Relationship Building
  • Branch operations
  • Customer Service
  • Customer Satisfaction
  • Relationship building and management
  • Banking Policies and Procedures
  • Regulatory Compliance
  • Rapport Building
  • Trusted Advisor

Certification

Continuing Professional Development in Finance

Timeline

Personal-banker

NatWest Bank
04.2015 - Current

Deputy Manager

Coral Racing
06.2008 - 04.2015

Production Assembler

Norbar Torque Tools
05.2007 - 04.2008

Customer Service Representative

Tesco
06.2005 - 05.2007

GCSE - 3 C Grades Including Math's And Science

Drayton School

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Zoe Davis