Summary
Overview
Work history
Education
Skills
Certification
Custom
Personal Information
Languages
Affiliations
Timeline
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Zoe Baber

Zoe Baber

Doha,Onaiza

Summary

Strategic, performance-driven healthcare professional with over 15 years of progressive leadership experience in hospital operations, site management, and strategic planning across high-acuity, tertiary healthcare environments. Renowned for designing and implementing systems that enhance patient flow, clinical efficiency, and multidisciplinary coordination, with a strong foundation in quality, safety, and data-led decision-making.

As the founding leader of the Mission Control Department at a 400-bed academic hospital, successfully designed and led a centralized command centre with the primary objective of optimizing patient throughput, reducing discharge delays, and improving capacity management. Introduced structured daily workflows, implemented escalation protocols, and coordinated real-time bed utilization oversight—resulting in measurable improvements in discharge before noon metrics, waiting list transparency, and alignment of clinical resources with operational demands.

Demonstrated excellence in HSE compliance, crew supervision, and cost control, ensuring projects are delivered on time, within budget, and to the highest quality standards. Skilled in liaising between executive leadership, clinical teams, and external stakeholders to support continuous improvement and scalable growth.

Expert in Lean Six Sigma methodologies and data analytics, with proven success in using MS Office, Excel, Tableau, and SAP to drive informed decision-making, KPI monitoring, and service transformation. Adept in conducting nursing audits, managing complex disputes, and leading cross-functional teams through change management and system redesign.

A highly organized, analytical, and empowering leader with a reputation for fostering high-performing teams, promoting accountability, and translating strategic vision into actionable operational frameworks. Passionate about healthcare innovation, patient advocacy, and building sustainable models of care that balance safety, efficiency, and service excellence.

Overview

17
17
years of professional experience
2032
2032
years of post-secondary education
1
1
Certification

Work history

Lead Clinical Site Manager

Sidra Medicine
Doha, Qatar
08.2019 - 07.2025
  • Oversaw Clinical Nurse Managers, enhancing unit management and patient care delivery.
  • Maximized bed utilization by streamlining admissions for emergency and elective patients.
  • Delivered high standards of coordinated patient care through effective communication and conflict resolution.
  • Implemented hospital-wide nursing policies, ensuring adherence to procedures and best practices.
  • Conducted regular performance reviews, maintaining service quality across nursing staff.
  • Developed and organized ongoing training programmes to advance nursing skills.
  • Participated in hospital committees, contributing to policy-making decisions at organizational level.
  • Analyzed data trends to correlate treatment types with patient outcomes.
  • Created and led on a new department - Mission Control with the objective to optimize patient flow, experience and patient safety.

Clinical Nurse Manager (i.e., Head Nurse) – Capacity Management Unit

Sidra Medicine
Doha
08.2018 - 08.2019
  • Company Overview: 400 bed hospital
  • Maintained the flow of patients throughout the clinical areas
  • 400 bed hospital

NICU Clinical Nurse Leader Assistant Head Nurse

Sidra Medicine
Doha
12.2017 - 08.2018
  • Company Overview: A 39-bed NICU, including 24 Level IV NICU beds.
  • Directed and managed all aspects of the unit such as managing safe staffing levels and leading a team of nurses
  • Held responsible for the annual leave for all nursing staff within NICU
  • Expertise in all aspects of critical and nursing care, including resuscitation and medication
  • A 39-bed NICU, including 24 Level IV NICU beds.

NICU Sister (i.e., Head Nurse)

Torbay Hospital
Torquay
11.2015 - 08.2018
  • Company Overview: A 239-bed acute-care hospital with a 16-bed Level I NICU (i.e. Special Care Baby Unit).
  • To maintain skills, as an agency nurse worked occasional shifts in a nearby Level III NICU
  • A 239-bed acute-care hospital with a 16-bed Level I NICU (i.e. Special Care Baby Unit).

Specialist Community Public Health Nurse

Torbay and South Devon Healthcare NHS
09.2013 - 11.2015
  • As a home health nurse specialist, I was responsible for providing in-home care, assessments and interventions to pediatric patients within a designated region
  • Managed a case load of 40 pediatric patients ranging from birth to 18 years
  • Created reports to be used within the judicial service
  • Managed a higher-than-average case load of child protective service patients

Staff Nurse/Senior Neonatal Nurse

Derriford Hospital
Plymouth
09.2008 - 08.2013
  • Company Overview: With 1,000 beds, it is the largest specialist teaching hospital in the southwest peninsula of the UK and the region’s major trauma center.
  • Worked in the 24-bed Level III NICU
  • With 1,000 beds, it is the largest specialist teaching hospital in the southwest peninsula of the UK and the region’s major trauma center.

Education

MSc - International Healthcare Management

University of Essex
Essex/United Kingdom

Post Graduate Diploma - Public Health (SCPHN)

University of the West of England
09.2013 - 06.2014

BSc - Adult Nursing

University of Plymouth/University of Exeter
Plymouth - United Kingdom
01.2005 - 12.2008

Special Care of the Newborn and Care of the Sick Neonate - Critical Health Care

University of Plymouth
Plymouth United Kingdom
09.2009 - 06.2010

Skills

  • Hospital Management
  • Continuous Improvement
  • Team Leadership
  • Performance Analysis
  • Conflict Resolution
  • Staff Development
  • Healthcare policy adherence
  • Quality improvement
  • Strategic healthcare planning
  • Admission and discharge procedures
  • Effective listening
  • Health and Safety Compliance

Certification

  • Registered Specialist Comm Public Health Nurse - HV, Nursing and Midwifery Council (NMC), 04/09/14, Present
  • Registered Nurse - Adult, Nursing and Midwifery Council (NMC), 10/28/08, Present
  • Community Practitioner Nurse Prescriber, Nursing and Midwifery Council (NMC), 08/27/14, Present

Custom

Available upon request.

Personal Information

  • Citizenship: UK
  • Date of birth: 09/30/72
  • Marital status: Married with one dependent child (13 years old)

Languages

English
Native

Affiliations

  • Mindfulness and meditation. Muay Thai. International travel. Mentoring.

Timeline

Lead Clinical Site Manager

Sidra Medicine
08.2019 - 07.2025

Clinical Nurse Manager (i.e., Head Nurse) – Capacity Management Unit

Sidra Medicine
08.2018 - 08.2019

NICU Clinical Nurse Leader Assistant Head Nurse

Sidra Medicine
12.2017 - 08.2018

NICU Sister (i.e., Head Nurse)

Torbay Hospital
11.2015 - 08.2018

Post Graduate Diploma - Public Health (SCPHN)

University of the West of England
09.2013 - 06.2014

Specialist Community Public Health Nurse

Torbay and South Devon Healthcare NHS
09.2013 - 11.2015

Special Care of the Newborn and Care of the Sick Neonate - Critical Health Care

University of Plymouth
09.2009 - 06.2010

Staff Nurse/Senior Neonatal Nurse

Derriford Hospital
09.2008 - 08.2013

BSc - Adult Nursing

University of Plymouth/University of Exeter
01.2005 - 12.2008

MSc - International Healthcare Management

University of Essex
Zoe Baber