Zoe Armstrong

Within my role I provide debt advice via telephone, guiding customers through repayment options and helping them manage outstanding balances. I collect payments, ensuring timely and accurate transactions, and address billing queries, offering clear and effective solutions. I work closely with customers to understand their financial situations and offer tailored advice to assist with resolving issues. Additionally, I maintain accurate records, and follow up on overdue accounts by contacting customers via outbound calls, whilst ensuring a high level of customer satisfaction and compliance with company policies, working both alone and within a team to achieve this.

As a Supervisor at Enigma, i oversaw daily operations, ensuring smooth and efficient gameplay experiences for customers. I led a team of staff members, providing support and motivation to deliver exceptional customer service. I handled bookings, managed schedules and ensured all rooms were set up and maintained to high standards. Additionally, I resolved customer issues, handled cash flow and implemented marketing strategies to increase bookings and drive business growth. My role required strong leadership, organisational skills and a focus on creating memorable, engaging experiences for all participants.

I provided expert travel advice using various forms of communication such as face to face, email, telephone and social media. I managed bookings for flights, hotels, car rentals, excursions and tailored holiday packages to meet individual client needs and budgets. I also promoted store services by creating shop banners, leaflets and guides both physically and digitally. I delivered exceptional customer service by addressing enquiries, resolving issues and staying informed on travel trends and industry regulations. Additionally, i consistently met sales targets and contributed to a seamless travel experience by ensuring all documentation and payments were processed accurately and making sure all sensitive information was dealt with professionally and discretely.

At Empire Tapes my key responsibilities included processing orders via email and telephone whilst liaising with the operations department to ensure prompt and timely deliveries and communicated important feedback from customers internally. I handled incoming and outgoing mail as well as client invoices whilst checking data accuracy and contacting clients to obtain missing information where necessary. I was proactive in my role to learn from other departments to ensure i could actively be of help when needed to any department such as assisting the purchasing manager maintain stock levels and communicating with suppliers.

During my employment at Capita, I brought fourth excellent customer service skills and a commitment to customer satisfaction alongside maintaining high concentration levels, I consistently and effectively solved customer queries, diffused difficult situations and resolved customer disputes to prevent escalation and further customer frustration.

I was responsible for driving sales and building brand reputation by speaking to clients via telephone using excellent communication alongside listening and interpersonal skills. I was working in a customer driven environment and tailored each call to customers' needs whilst consistently surpassing sales quotas by implementing effective sales strategies and maintaining powerful product knowledge.

I was responsible for landing new briefs on departments, adapting the brief to fit the store layout and ensuring all products were easily accessible to customers. I demonstrated strong organisational skills, simultaneously balancing customer enquiries which were both face to face and via telephone with the replenishment of stock, ensuring both were attended to promptly.