Zobia Saleem

• Led organisation-wide strategic planning, transformation and business performance initiatives, aligning delivery programmes with executive priorities and corporate objectives.
• Managed high-profile cross-functional programmes, providing governance, risk management, executive reporting and strategic oversight across multiple business units.
• Established and maintained executive governance frameworks, coordinating steering groups, programme boards and Strategic Business Reviews (SBRs) to support informed decision-making.
• Drove the implementation and adoption of AI technologies, including Microsoft Copilot, while developing AI governance frameworks, policies and compliance controls to support responsible innovation.
• Led the development and implementation of policies covering AI, data protection, information governance and digital transformation, ensuring compliance with UK GDPR and organisational standards.
• Produced board-level reports, strategic papers and evidence-based recommendations, enabling senior leaders to make informed operational and strategic decisions.
• Developed performance reporting frameworks to monitor organisational outcomes, identify risks and drive continuous improvement.
• Managed complex stakeholder networks across executive teams, operational functions, external partners and regulatory bodies, building consensus and driving organisational change.
• Coordinated major funding and bid submissions, ensuring robust governance, stakeholder engagement and delivery planning to support successful outcomes.
• Designed and delivered change management, engagement and communications strategies to embed strategic initiatives and improve organisational effectiveness.

Project 1: System Redevelopment Project/ £1.5m Key Achievements

• Translated business goals and feature concepts into prioritised product requirements.
• Lead the planning of a detailed project plan defining all activities and a clear critical path. Ensuring that all appropriate stakeholders have ownership of the plan.
• Established criteria for each milestone within the product roadmap to measure developmental progress.
• Manage risk, issue, and change control effectively, including the preparation and maintenance of risk logs and issue logs for the duration of the project.

Project 2: Power BI Integration: Evolving from Reporting infrastructure to Interactive Dashboards Key Achievements

• Implemented agile methodologies, resulting in a 45% reduction in project timeline.
• Conducted regular sprint reviews, communicated project status to stakeholders to ensure project goals were met and product backlog was prioritised accordingly.
• Developed and implemented risk management plans, resulting in a 20% reduction in project risks and a 10% increase in project success rate.

Project 3: Digital Transformation: Streamlining Operations with Freshservice Implementation with focus on cost and time reduction. Key Achievements

• Identified critical issues and provided timely solutions resulting in a 20% increase in customer satisfaction.
• Spearheaded a process automation initiative, reducing manual tasks by 30% and improving operational efficiency.
• Strategic Planning Co-ordinator, 2025-03-01- Present

• Managed a range of humanitarian projects throughout their life cycle in different regions and different thematic areas such as Education, Healthcare and WASH (Water, Sanitation, Hygiene). Measuring £1m proposals, determining viability of delivery, analysing impact, risk, value for money and geographical influence.
• Maximised project delivery by 30% by leading regular meetings with key stakeholders to manage progress and change.
• Navigating and leading teams effectively in matrix environments by having regular face to face information sharing sessions, which increased implementation times by 25%.
• Lead Cloud migration for the department increasing agility and flexibility especially as the organisation shifted to remote working due to the pandemic.

• Project 2: Revitalising Workflows: Change Management for Process and Culture Enhancement Key Achievements
• Lead transformational change and built a culture of innovation to deliver on business vision.
• Through collaboration increased process improvement initiatives boosting functionality and workflow by 70%.
• Conducted technical and customer meetings to increase communication and strengthen internal relationships. Improving employee satisfaction by 50%.
• Conducted training and information sharing sessions nationally and internationally facilitating staff in understanding intended change. Increasing stakeholder engagement by 90%.