Ziyad Saleh
Guildford,Surrey
Summary
Offering strong organisational skills and keen ability to manage multiple tasks in fast-paced environments. Knowledgeable about coordinating schedules, communicating clearly, and solving problems quickly. Ready to use and develop skills in time management, teamwork, and communication in [Desired Position] role.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Delivery Driver/Customer Service
Amazon
Weybridge, Surrey
05.2023 - Current
- Completed deliveries with smile and patient, personalised service.
- Provided excellent customer service, enhancing company reputation.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Safely loaded and unloaded packages with zero material damage.
Housing Management Coordinator
Home Group
Farnborough, Hampshire
03.2024 - 07.2024
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Coordinated project tasks for successful and timely completion.
- Answered phone calls and responded to emails from clients.
- Coordinated project meetings, documenting key action items and decisions.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Carry out Estate Inspection address to maintenance any issue making appointments on microsoft callender and liaise with contractors.
Facilities coordinator
ISS UK
Guildford, Surrey
02.2023 - 09.2023
- Managed facilities operations, ensuring a safe and efficient work environment.
- Responded to building emergencies and managed repairs within required timeframe.
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
- Coordinated maintenance schedules for optimal productivity.
- Scheduled waste disposal services regularly, maintaining a clean and sanitary environment.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Updated facilities inventory records accurately on sharepoint, avoiding discrepancies in stock levels.
- Assisted in space planning for efficient use of premises, facilitating smooth operations.
Facilities Coordinator
Resourcing Group
Reading, Berkshire
03.2022 - 09.2022
- Managed facilities operations, ensuring a safe and efficient work environment.
- Responded to building emergencies and managed repairs within required timeframe.
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
- Scheduled waste disposal services regularly, maintaining a clean and sanitary environment.
- Walk round floors to check no defects, near miss or trip hazards reporting any issue and updating it on the system.
- validating security passes, meeting and greeting visitors and issuing visitors passes
Customer Service
PGL Travel
Hindhead, Hampshire
05.2021 - 03.2022
- Improved site reputation for excellent customer service.
- Secured repeat business with excellent customer service delivery.
- Delivered superb customer service to enhance brand reputation.
- Improved customer service standards for increased passenger satisfaction.
Retail Customer Service
Tesco
Guildford, Surrey
05.2015 - 04.2020
- Delivered excellent customer service, enhancing company reputation.
- Increased customer satisfaction by providing efficient service.
- Enhanced customer service in effective communication and problem solving.
- Implemented feedback collection system from customers, improving service quality.
- Carry out stock replenishment and check out service.
- Cash Recycling and admin.
General Assistant
Blue Arrow
Guildford, Surrey
11.2010 - 05.2015
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Worked closely with team members to achieve collective goals and objectives.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Carried out day-day-day support duties accurately and efficiently.
Property Administration Assistant
Besshall Ltd
London, London
01.2009 - 10.2010
- Supported staff with administrative needs for photocopying, faxing and filing.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Handled sensitive information, maintained confidentiality at all times.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Carry out Estate Inspection.
- Report and defects and issues within the properties.
- Liaise with contractors and maintenance.
- Introducing new tenants to the properties signing Shorthold Tenancy Agreement and carry out new tenancy on the system.
- Chasing up tenants on any responsive arrears.
Administrator
Guildford County Court
Guildford, Surrey
11.2007 - 11.2008
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Education
BA - Business Administration
Kingston University
London 09.2008 - 07.2009
HNC - Buisness and Finance
Westminister University
London 09.1998 - 07.2001
Btech - First Diploma Engineers
Guildford College
Guildford 09.1991 - 07.1993
GCSEs -
George Abbotts School
Guildford 09.1989 - 06.1991
Skills
- Time-management
- Leadership skills
- Positive attitude
- Effective communication
- Creative thinking
- Microsoft Office
- Administrative support
- Customer relationship building
- Deadline management
- Self-motivation
- Office administration
- Customer service orientation
- Time efficiency
- Computer literacy
- Task prioritisation
- Risk Assessment
- Email inbox management
Timeline
Housing Management Coordinator
Home Group
03.2024 - 07.2024
Delivery Driver/Customer Service
Amazon
05.2023 - Current
Facilities coordinator
ISS UK
02.2023 - 09.2023
Facilities Coordinator
Resourcing Group
03.2022 - 09.2022
Customer Service
PGL Travel
05.2021 - 03.2022
Retail Customer Service
Tesco
05.2015 - 04.2020
General Assistant
Blue Arrow
11.2010 - 05.2015
Property Administration Assistant
Besshall Ltd
01.2009 - 10.2010
BA - Business Administration
Kingston University
09.2008 - 07.2009
Administrator
Guildford County Court
11.2007 - 11.2008
HNC - Buisness and Finance
Westminister University
09.1998 - 07.2001
Btech - First Diploma Engineers
Guildford College
09.1991 - 07.1993
GCSEs -
George Abbotts School
09.1989 - 06.1991
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