Ziyad Rahmani
Chelmsford,ESS
Summary
Professional and service‑driven cabin crew member with experience delivering exceptional hospitality and ensuring passenger safety in fast‑paced airline environments. Known for calm decision‑making, strong communication, and a warm, welcoming presence onboard. Brings a solid background in customer service and hospitality, with a commitment to representing Etihad Airways’ values of care, respect, and world‑class service.. Personable individual with strong aspiration to provide exceptional customer service. Demonstrates excellent communication and problem-solving skills, reinforced by background in hospitality and team coordination. Committed to enhancing passenger experiences and ensuring safety and comfort during flights.
Overview
4
4
years of professional experience
Work history
Cabin Crew
Ryanair
2024.03 - 2026.02
- Delivered friendly, professional service to create welcoming onboard atmosphere.
- Completed accurate incident and medical reports in line with airline procedures.
- Ensured passenger comfort and safety throughout all phases of flight.
- Coordinated with ground teams to support efficient boarding and disembarkation.
- Maintained strict compliance with safety and security regulations.
- Contributed to high customer satisfaction through attentive and personalised service.
Waiter
Rixos Premium Belek
antalya
2022.06 - 2023.10
- Maintained high hygiene and safety standards across all service areas.
- Assisted guests with special dietary needs to enhance their dining experience.
- Processed payments accurately and efficiently.
- Stayed composed during peak service times while maintaining quality.
- Prepared and organised table settings to ensure premium dining environment.
- Delivered warm, polite, and professional customer service.
Education
diploma - ATAM Program
Global Crew Institute
kenitra, moroccodiploma of higher education - Hospitality
Institute of Tourism And Hospitality
sale, moroccobachelor degree - science
Zghari School
kenitra, MOROCCOSkills
- Passenger safety & regulatory compliance
- Customer service excellence
- Problem‑solving & conflict resolution
- Calmness under pressure
- Time management & efficiency
- Professional communication
- Team collaboration
- Cultural awareness & adaptability
Activities
I like reading books especially if there is a film about it or a true story behind it to compare. I like to hike and do activities that challenge me, of course as safe as it can be. I love to take time with myself sometimes to reevaluate everything and see what I can do to improve myself. I also enjoy watching series, exploring cities, and cultures.
Timeline
Cabin Crew
Ryanair
2024.03 - 2026.02
Waiter
Rixos Premium Belek
2022.06 - 2023.10
diploma - ATAM Program
Global Crew Institute
diploma of higher education - Hospitality
Institute of Tourism And Hospitality
bachelor degree - science
Zghari School