ZIPPY PEREZ
Nottingham
Summary
Well-rounded administrative professional with 12+ years’ experience across legal, medical and general office environments. Experienced in coordinating daily operations, managing competing priorities, organising schedules, maintaining confidential records, and supporting clients and teams. Brings strong organisational, communication and problem-solving skills, with a practical approach to keeping work running smoothly.
Overview
3
3
Languages
1
1
Certification
13
13
years of professional experience
Work History
Legal Secretary
Elliot Mather LLP
Mansfield , Nottinghamshire
05.2025 - 10.2026
- Provide administrative and secretarial support to fee earners, managing daily tasks and case-related matters.
- Transcribe legal dictations and prepare correspondence, reports and other legal documentation.
- Coordinate diaries, appointments, meetings and key deadlines to support effective case management.
- Assist with case preparation, including compiling documents, preparing court bundles and drafting instructions to counsel.
- Manage legal correspondence and liaise with clients, courts and third parties.
- Maintain confidential client and case files, ensuring records are accurate, organised and up to date.
- Prepare and issue client bills, manage file administration and follow firm procedures to support compliance.
Office Support Assistant
Elliot Mather LLP
Mansfield, United Kingdom
07.2024 - 05.2025
- Managed switchboard operations, handling incoming calls and messages while supporting two Senior Receptionists with daily front-office activities.
- Coordinated incoming and outgoing mail, including sorting, distributing and dispatching correspondence.
- Maintained an organised filing system for legal documents, ensuring accurate record-keeping and efficient document retrieval.
- Monitored petty cash and office expenses, maintaining accurate records and supporting cost control.
- Developed and maintained an office supplies monitoring system to improve stock control and ensure timely replenishment.
N/A
Career Break
Nottingham
02.2024 - 05.2024
- Relocation to Nottingham, United Kingdom in pursuit of personal growth.
Senior Medical Secretary
The Aga Khan University Hospital
Nairobi, Kenya
11.2016 - 01.2024
- Managed clinic billing, insurance claims, bookkeeping, budgets, and expense records.
- Coordinated office inventory, stock control, procurement, and timely replenishment of supplies and equipment.
- Supported the implementation of appointment management software, improving scheduling and administrative efficiency.
- Consolidated medical records from three branch offices into a central database, improving record organisation and accessibility.
- Liaised with patients, clinicians, suppliers, and external service providers, supporting the smooth day-to-day operation of the practice.
Medical Secretary
The Aga Khan University Hospital
Nairobi, Kenya
01.2014 - 10.2016
- Provided administrative support to staff, facilitating effective communication between senior management and employees.
- Coordinated patient appointments, managed enquiries, recorded messages, and directed patients to the appropriate clinics.
- Processed patient payments, operated POS systems, and maintained accurate daily reconciliations.
- Transcribed medical documents, including reports, summaries, and official correspondence through audio typing.
- Assisted with the induction and training of new employees, providing guidance on day-to-day procedures and systems.
Education
A-Levels -
The Aga Khan High School
Nairobi, Kenya01-2010
Diploma - Public Relations
Mount Kenya University
Nairobi, Kenya01-2012
Skills
- Office Administration
- Legal / Medical Administration
- Diary Management
- Workload Prioritisation
- Document Control
- Client Liaison
- Billing / Financial Administration
- Process Improvement
Languages
English
Proficient
C2
Swahili C2 Advanced
Proficient
C2
French B2 Intermediate
Upper Intermediate
B2
Certification
- Emergency First Aid at Work - The British Red Cross, 2026
- Fidelity Investments Customer Service Job Simulation — Forage, 2024
- Essential Business Communication Skills Professional Certificate — LinkedIn Learning, 2023
- Conflict Resolution Foundations — LinkedIn Learning, 2023
- Communicating with Confidence — LinkedIn Learning, 2023
personal attributes
- Professionalism
- Initiative
- Reliability
- Discretion
- Self-Motivation
Timeline
Legal Secretary
Elliot Mather LLP
05.2025 - 10.2026
Office Support Assistant
Elliot Mather LLP
07.2024 - 05.2025
N/A
Career Break
02.2024 - 05.2024
Senior Medical Secretary
The Aga Khan University Hospital
11.2016 - 01.2024
Medical Secretary
The Aga Khan University Hospital
01.2014 - 10.2016
A-Levels -
The Aga Khan High School
Diploma - Public Relations
Mount Kenya University