Zipporah Perez
Nottingham
Summary
Dynamic administrative professional with over 12 years of extensive expertise in customer service and managing office operations. Proven track record in managing client relationships, handling complex schedules and utilizing office software to streamline tasks and support team productivity.
Skilled in cross-cultural communication, problem solving and thrive in busy environments adapting quickly to new challenges. Passionate about fostering collaborative work environments and eager to contribute innovative solutions that lead to organizational success.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Office Assistant
Elliot Mather LLP
Mansfield
07.2024 - 03.2025
- Supporting front desk operations during peak durations, managing client relations and multi-line phone systems, while maintaining exceptional service standards
- Coordinating inventory management and supply chain processes, implementing efficient tracking systems to prevent stockouts and optimize resource allocation
- Undertaking mail processing and document distribution while maintaining accurate records of monetary transactions and sensitive legal materials, ensuring departmental compliance
- Photocopying, faxing and mailing; ensuring smooth day-to-day office functioning
- Handling petty cash expenses to maintain budget limits
- Updating company database regularly to ensure accessibility of current information when needed
- Highlighted as 'Employee to Watch' for introducing Metric systems of inventory tracking saving company 15% of monthly stationery budget and reducing wastage
- Spearheaded the 2024 Christmas Jumper Day fundraiser that saw us raise £1,900 towards charity
Career break
Relocation
02.2024 - 06.2024
Administrative Assistant
The Aga Khan University Hospital
Nairobi
10.2016 - 01.2024
- Streamlined patient appointment scheduling, resulting to 30% increase in monthly bookings and enhanced patient satisfaction
- Managed clinic's billings and insurance claims processing, achieving a 95% collection rate in agreed 90-day payment window
- Performed bookkeeping tasks including budget preparation and expense tracking enabling effective financial planning and avoiding any financial discrepancies.
- Organized office inventory by regularly conducting stock takes, effectively managing orders to ensure timely replacement of products and machinery
- Managed quarterly team-building events that improved employee engagement scores by 30%, fostering a more cohesive and motivated workplace
- Overhauled the office operation by reorganizing patient records and implementing new procedures to reduce backlogs and unnecessary paperwork, boosting productivity by 50%
- Negotiated with stationery vendors, cutting supply costs by 15% enhancing operational efficiency
Front Office Executive
The Aga Khan University Hospital
Nairobi
01.2014 - 10.2016
- Scheduled over 50 appointments daily, responded to inquiries from over 6 departments, recorded messages and directed patients to appropriate clinics
- Processed payments with a daily reconciliation rate of 100% accuracy
- Transcribed over 250 medical documents monthly, including summaries, reports and official correspondence through audio typing
- Undertook internal mail distribution, providing timely communication among colleagues and clients alike
- Increased accuracy of record keeping by merging the patient records of 3 branch offices into one comprehensive database
- Provided administrative support to over 200 members of staff, which helped facilitate crucial communication between senior management and employees
- Assisted with onboarding and training of new employees, resulting in 20% reduction in ramp-up time and increased productivity
Customer Service Representative
Star Optics Ltd
Nairobi
01.2013 - 11.2013
- Delivered exceptional customer experience by helping on average100 customers weekly locate products, complete purchases and join reward programs boosting sales by 15%
- Managed after-sales service inquiries and handled returns, increasing successful resolution rates by 20%
- Collaborated with teams to implement innovative store layouts and display strategies, which increased on-foot traffic by 20% and enhanced customer shopping experience
- Coordinated stockroom organization, reducing time spent on stock retrieval by 10 minutes, improving staff efficiency
- Collaboratively ensured high standard of cleanliness, promoting positive work environment and improving store ratings
Education
Diploma in public relations - Communication
Mount kenya university
Nairobi kenya A-Levels -
The Aga Khan High School
Nairobi, Kenya 01.2012 - 11.2012
Skills
- Customer service
- Phone etiquette
- Switchboard operation
- Office administration
- Correspondence management
- Data entry
- Audio typing
- Inventory control
- Documentation control
- Microsoft office suite proficiency
personal attributes
· Exceptional verbal and written communication skills
· Detail oriented with a proactive approach to tasks
· Confident and can work under minimal supervision
· Able to work independently and as part of a team
· High level of organization and prioritization
· Fast learner and highly adaptable
· Strong time management skills
Certification
· Fidelity Investments Customer Service Job Simulation, Forage, 2024
· Essential Business Communication Skills Professional Certificate, LinkedIn Learning, 2023
· Communication about Culturally Sensitive Issues, LinkedIn, 2023
· Developing a feedback Mindset to Accelerate your Career, LinkedIn, 2023
· Communicating with confidence, LinkedIn, 2023
· Conflict Resolution Foundations, LinkedIn, 2023
· Digital Body Language, LinkedIn, 2023
· Effective Listening, LinkedIn, 2023
· Writing Email, LinkedIn, 2023
Languages
English
Proficient (C2)
Swahili
Proficient (C2)
French
Upper intermediate (B2)
Timeline
Office Assistant
Elliot Mather LLP
07.2024 - 03.2025
Career break
Relocation
02.2024 - 06.2024
Administrative Assistant
The Aga Khan University Hospital
10.2016 - 01.2024
Front Office Executive
The Aga Khan University Hospital
01.2014 - 10.2016
Customer Service Representative
Star Optics Ltd
01.2013 - 11.2013
A-Levels -
The Aga Khan High School
01.2012 - 11.2012
Diploma in public relations - Communication
Mount kenya university