Zinaida Hemei
Basildon,United Kingdom
Summary
Experienced operations administrator with a strong background in logistics and transport coordination, B2B and B2C fulfilment operations, and data administration. Proficient in Excel and spreadsheet management, invoicing and billing reconciliation, warehouse coordination, and workflow planning. Adept at managing courier services such as DHL, utilising internal systems and bespoke operational software to enhance efficiency. Skilled in stakeholder communication, time management, transportation scheduling, and forecasting. Committed to optimising operational processes to drive business success.
Overview
10
10
years of professional experience
2027
2027
years of post-secondary education
Work history
Operations Administrator
Trans World Shipping Ltd
Basildon
2021.10 - 2026.02
- Act as primary point of contact for multiple high-value client accounts, managing end-to-end logistics and warehousing operations.
- Oversee B2B and B2C fulfilment, including storage, pick & pack, cross-dock, deliveries, and collections for luxury fashion brands.
- Manage operational accounts for premium clients including Zimmermann, Veronica Beard, Pinko, Armani, and Dolce & Gabbana, ensuring accuracy, service quality, and compliance with brand standards.
- Coordinate weekly operational review meetings with clients to plan workloads, ongoing projects, and priorities.
- Translate client requirements into clear operational instructions for warehouse teams and monitor execution.
- Issue and manage monthly invoicing, ensuring accuracy of charges and reconciliation of services delivered.
- Use Excel and internal operational systems daily for data entry, shipment creation, order tracking, and invoicing.
- Work with internal logistics platforms and bespoke operational software to manage customer accounts and workflows.
- Handle courier coordination and issue resolution (e.g. DHL), including delays, discrepancies, and lost shipments.
- Arrange and coordinate deliveries and collections with wholesalers, suppliers, and transport partners.
- Maintain high-volume operational communication via email, ensuring smooth information flow between clients, warehouse teams, and logistics partners.
Marketing & Sales Consultant (Healthcare Services)
Medpark International Hospital
Chișinău
2019.06 - 2020.09
- Provided consultative support to prospective patients regarding medical check-up programmes and maternity service packages.
- Assessed client needs and recommended appropriate services, supporting conversion of enquiries into confirmed bookings.
- Maintained accurate client records and enquiry data within internal systems.
- Coordinated with medical, administrative, and finance teams to ensure smooth onboarding and correct documentation.
- Supported marketing objectives by identifying enquiry trends and providing feedback to management.
Customer Service Operations Assistant
Orange Moldova
Chișinău
2016.08 - 2019.03
- Managed high volumes of customer interactions within a large telecommunications organisation.
- Handled queries related to billing, payments, contracts, and service usage, ensuring compliance with procedures.
- Logged, tracked, and updated customer cases using internal systems, maintaining data accuracy.
- Escalated complex cases to specialist complaint and technical teams with clear documentation.
- Developed strong skills in data handling, prioritisation, and problem-solving in a fast-paced operational environment.
Education
BA (Hons) - Business & Management – Level 6 (Top-Up)
Buckinghamshire New University
United KingdomHND - Business & Management – Level 5
David Game Higher Education
United KingdomBA - Philology – Level 6
Faculty of Philology
MoldovaCertificate - Counselling Skills – Level 2
United KingdomSkills
- Operations administration
- Logistics & transport coordination
- B2B & B2C fulfilment operations
- Data administration & reporting
- Excel & spreadsheet management
- Invoicing & billing reconciliation
- Warehouse coordination & workflow planning
- Courier & carrier management (eg DHL)
- Internal systems & bespoke operational software
- Stakeholder communication & coordination
- Time management efficiency
- Transportation scheduling
- Forecasting
Websites
LANGUAGES
English – Fluent
Romanian – Native
Russian – Fluent
Timeline
Operations Administrator
Trans World Shipping Ltd
2021.10 - 2026.02
Marketing & Sales Consultant (Healthcare Services)
Medpark International Hospital
2019.06 - 2020.09
Customer Service Operations Assistant
Orange Moldova
2016.08 - 2019.03
HND - Business & Management – Level 5
David Game Higher Education
BA - Philology – Level 6
Faculty of Philology
Certificate - Counselling Skills – Level 2
BA (Hons) - Business & Management – Level 6 (Top-Up)
Buckinghamshire New University