Zimam Cader
49 Loke Road, Kings Lynn, Norfolk
Summary
Dynamic professional with over 10 years of experience in Sales & Marketing, Customer Service, and Relationship Management. Passionate about delivering exceptional service, I excel in transaction handling and resolving complaints, effectively addressing diverse customer needs to drive sales and enhance satisfaction.
Overview
13
13
years of professional experience
Work History
Phone Shop Colleague
Tesco Stores Ltd
10.2024 - Current
- Deliver tailored customer solutions, including device sales, credit agreements, troubleshooting, and data transfers.
- Utilise CRM systems to resolve complex issues efficiently and maintain high service standards.
- Drive revenue growth through strategic upselling and cross-selling, consistently surpassing sales targets and enhancing customer retention.
Sales and Operations Executive
ROFI Car Rentals (Pvt) Ltd
11.2023 - 07.2024
- Coordinated daily operations, streamlined processes, and improved service delivery.
- Built strong relationships with corporate clients, travel agencies, and customers to drive sales growth.
- Managed vehicle fleet utilisation, ensuring availability, maintenance, and operational efficiency.
Operations Analyst
HealthRecon Connect (Pvt) Ltd
03.2020 - 07.2023
- Analysed RCM data, identifying trends and root causes of claims denials, improving revenue collection by 25%.
- Led compliance initiatives with healthcare regulations, reducing errors by 20% through training sessions.
- Optimised RCM software and EHR systems, streamlining billing operations and enhancing functionality.
Junior Marketing Executive
Wonder Ceylon Investment (Pvt) Ltd
10.2018 - 10.2020
- Executed and optimised social media, email, and paid ad campaigns for an e-commerce service, increasing engagement and conversions.
- Streamlined order processing and inquiries, ensuring fast response times and high customer satisfaction for online transactions.
- Enhanced customer loyalty by addressing concerns and implementing feedback to improve service quality.
Sales Assistant
Qatar Duty Free
09.2015 - 09.2017
- Delivered exceptional service by assisting shoppers, answering queries, and providing personalized recommendations.
- Drove sales through upselling, cross-selling, and promoting special offers, consistently meeting or exceeding targets.
- Managed inventory by monitoring stock levels, restocking products, and conducting regular stock checks to ensure availability.
Business Development Officer
Amana Bank
08.2012 - 08.2014
- Promoted bank products through targeted presentations and networking while managing and training a sales team of 10.
- Exceeded sales targets through relationship management and team leadership.
- Executed marketing campaigns and outreach programs to enhance brand visibility, driving increased client acquisition and engagement.
Education
Diploma in Professional Marketing - CIM -
Colombo, Sri Lanka06.2018
Advanced Diploma in Banking And Finance -
The Institute of Bankers of Sri Lanka
Colombo, Sri Lanka11.2014
GCE A-Level -
Alethea International School
Colombo, Sri Lanka08.2011
Skills
- Strong collaboration and interpersonal abilities
- Adaptable and flexible in fast-paced environments
- Strong organisational and prioritisation capabilities
- Excellent multitasking and problem-solving abilities
- Proven leadership with the ability to motivate teams
- Effective communication focused on team-building and customer relations
Languages
Tamil
Native language
English
Proficient
C2
Sinhala
Proficient
C2
Additional Information
I have full right to work in the UK. A share code can be provided to verify my visa status.
References
References are available upon request.
Timeline
Phone Shop Colleague
Tesco Stores Ltd
10.2024 - Current
Sales and Operations Executive
ROFI Car Rentals (Pvt) Ltd
11.2023 - 07.2024
Operations Analyst
HealthRecon Connect (Pvt) Ltd
03.2020 - 07.2023
Junior Marketing Executive
Wonder Ceylon Investment (Pvt) Ltd
10.2018 - 10.2020
Sales Assistant
Qatar Duty Free
09.2015 - 09.2017
Business Development Officer
Amana Bank
08.2012 - 08.2014
Diploma in Professional Marketing - CIM -
Advanced Diploma in Banking And Finance -
The Institute of Bankers of Sri Lanka
GCE A-Level -
Alethea International School
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