ZIHAO MA
Birmingham,China
Summary
Committed student with strong communication and time management skills. Listens closely to and follows detailed instructions, completing tasks with high levels of accuracy and speed.
Dependable and organised, demonstrating strong problem-solving skills and ability to thrive in fast-paced environments. Proficient in time management and communication, ensuring smooth workflow and team coordination. Eager to contribute to operational efficiency and productivity in [Desired Position] role.
Dependable warehouse professional with experience picking, packing and dispatching high-volume orders. Proactively organises storage areas to maximise access and meet different size and shape requirements. Friendly and professional team player.
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
warehouseman
pandafresh
Birmingham, UK
09.2024 - Current
- Reduced delivery times with effective coordination of dispatch schedules.
- Ensured correct shipping procedures followed, reducing errors or delays in delivery.
- Organised storage areas for easy access to commonly used items.
- Sorted incoming deliveries, streamlining the stocking process.
- Coordinated with other team members to complete tasks efficiently.
- Packed orders accurately, ensuring customer satisfaction.
E-commerce Management
UKRabbit
Birmingham, UK
08.2024 - 11.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
Civil construction worker
constructionarium
Glasgow, UK
05.2018 - 05.2018
- Kept site areas clear and tidy for minimised risk.
- Demonstrated excellent stamina and manual dexterity.
- Mixed plaster and mortar quickly and accurately to produce quality results.
- Prepared sites and surfaces for concreting.
- Undertook minor carpentry and repair tasks, contributing to overall project success.
- Collaborated effectively with team members, achieving harmonious work relationships.
- Carried out activities in line with work schedule.
- Mixed and poured concrete to achieve desired results.
- Followed written and verbal work instructions to verify task requirements.
- Carried out designated tasks quickly to support timely project completion.
Education
Bachelor of Science - construction management
Coventry University
Coventry 09.2018 - 11.2022
Master of Science - Advance Engineering Management
University of Birmingham
Birmingham 09.2023 - 12.2024
Skills
- Delivery management
- Order fulfillment
- Packing procedures
- Stock replenishment
- Process optimisation
- Safety compliance
- Quality Assurance
- Flexibility in scheduling
- Risk Assessment
- Time efficiency
- Emotional intelligence
- Relationship-building
- Product knowledge
- Scanning paperwork accurately
Affiliations
- travel. basketball. gym
Languages
English
Intermediate
Chinese (Mandarin)
Proficient (C2)
Timeline
warehouseman
pandafresh
09.2024 - Current
E-commerce Management
UKRabbit
08.2024 - 11.2024
Master of Science - Advance Engineering Management
University of Birmingham
09.2023 - 12.2024
Bachelor of Science - construction management
Coventry University
09.2018 - 11.2022
Civil construction worker
constructionarium
05.2018 - 05.2018
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