Ziada Matomona

• Handled case documentation safely and securely for optimised client confidentiality.
• Drafted and submitted legal documents to senior staff for review and approval.
• Built positive client relationships to increase satisfaction and retention.
• Managed over 10 client files per day with highest levels of confidentiality and discretion.

• Processed passport and biometric applications for vulnerable non-English speaking families.
• Accompanied vulnerable families to interviews and fingerprinting appointments.
• Answered phone calls and emails for management team during busy periods.
• Addressed incoming requests for information, inquiries, and complaints.

• Warmly greeted guests upon arrival to create welcoming atmosphere.

• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

• Provided friendly, courteous service, maximising positive customer satisfaction ratings.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

• Used my multilingual skills to interact with teams and

• Coordinated emails, files, spreadsheets and reports for the associate that was shadowed.

• Virtually attended conferences with clients, firm partners and associates

• Produced a high-quality presentation, on how the recent pandemic impacted the criminal justice system at the end of my internship

• Sent 2 emails to clients, with the guidance of a senior solicitor

• Assisted 2 solicitors by conducting crucial research for upcoming cases.

• Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.

• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets

• Independently worked through high-volume orders using initiative and self-motivation, consistently hitting and exceeding deadline targets by 5-10% each night

• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.

• Reported missing or damaged items to management, promptly resolved stock issues to maintain production line efficiency.

• Followed safety guidelines when operating in hazardous environments.