ZHOUYUAN SUN
Coventry,Coventry
Summary
I am currently studying International Digital Marketing at Coventry University, with a practical focus on CRM systems, customer data and operational support. I have experience working with CRM platforms to manage customer records, support sales and customer operations, and assist with basic system configuration and reporting.
I am particularly interested in CRM system support roles, where I can help maintain data accuracy, support internal users, and improve day-to-day processes across sales and operations teams. I am detail-oriented, comfortable working with systems, and keen to develop hands-on experience with Freshworks CRM in a real business environment.
Overview
1
1
year of professional experience
Work history
Assistant product manager
Shanghai Paike Yundong Technology Co., Ltd.
ShangHai, China
2024.04 - 2024.10
- Supported the day-to-day use and maintenance of a CRM system used by sales and customer teams.
- Assisted with CRM configuration, including customer records, deal stages and basic workflows, to support sales operations.
- Worked closely with sales teams to support system usage, user adoption and data accuracy.
- Assisted with CRM data management and reporting to support internal tracking and operational needs.
- Helped document processes and support internal users in using CRM tools effectively.
Education
Bachelor of Business Administration - International Digital Marketing
Coventry University
Coventry 2025.09 -
Skills
CRM & Systems: Freshworks CRM, CRM configuration and maintenance, workflow setup, CRM reporting, data management
Operations & Support: sales and customer operations support, process documentation, cross-team coordination, system usage support
Data & Tools: Excel, CRM data analysis, customer segmentation, performance tracking
Timeline
Bachelor of Business Administration - International Digital Marketing
Coventry University
2025.09 -
Assistant product manager
Shanghai Paike Yundong Technology Co., Ltd.
2024.04 - 2024.10