Yea Zen Zhou (Jasmine)
London,United Kingdom
Summary
Enthusiastic retail professional with 6 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organisational success.
Overview
5
5
years of professional experience
Work history
Counter manager
Golden House Cranfield Limited
Cranfield, Central Bedfordshire
2022.07 - 2025.10
- Trained 10+ new staff, improving team performance and daily operations.
- Managed high-volume transactions accurately, reducing errors and wait times.
- Maintained precise cash handling and end-of-day reconciliation.
- Built strong customer relationships, resolving issues to drive satisfaction and retention.
- Delivered professional service and product guidance to support informed purchasing.
Online English tutor
Self employed
Milton Keynes
2023.11 - 2024.08
- Improved student focus and academic performance by developing effective study routines, helping some students progress from E to B+.
- Delivered over 100 tailored, engaging lessons using diverse methods and online tools, increasing participation and comprehension.
- Assessed progress and adapted lesson plans to meet individual needs and align with curriculum requirements.
- Boosted student achievement through targeted feedback, goal-setting, and structured homework support.
- Increased student confidence and reduced learning anxiety through patient instruction and positive reinforcement.
Volunteer
Oxfam Charity Shop
Saint Neots, Cambridgeshire
2021.03 - 2022.04
- Consistently met tight deadlines by completing tasks efficiently and accurately in fast-paced environments.
- Rapidly learned and applied new skills to improve productivity and performance.
- Delivered high-quality customer service, resolving issues calmly and maintaining customer satisfaction.
- Applied strong problem-solving and critical thinking to make effective decisions under pressure.
- Demonstrated flexibility and commitment by working 50+ nights, weekends, and bank holidays.
Education
GCSEs - Business
Wootton Upper School
Wootton, Bedford 2018.09 - 2023.06
A-Levels - Business
Kimberley Sixth Form College
Stewartby, Bedford 2023.09 - 2025.06
Master of Science - Business
University College London
London 2025.09 -
Skills
- Proficient POS machine use
- Adaptability to software
- Bilingual: English and Chinese
- Resource allocation and planning
- Microsoft Office Suite
- Communication and teamwork skills
- Emotional intelligence and problem solving
- Time management and leadership
- Enthusiastic and positive
Affiliations
- football, art, singing, craft
Languages
English
Proficient (C2)
Chinese (Mandarin)
Proficient (C2)
Timeline
Master of Science - Business
University College London
2025.09 -
Online English tutor
Self employed
2023.11 - 2024.08
A-Levels - Business
Kimberley Sixth Form College
2023.09 - 2025.06
Counter manager
Golden House Cranfield Limited
2022.07 - 2025.10
Volunteer
Oxfam Charity Shop
2021.03 - 2022.04
GCSEs - Business
Wootton Upper School
2018.09 - 2023.06