Summary
Overview
Work History
Education
Skills
Timeline
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Zhongwen Chen

Student
Cardiff

Summary

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Cashier Trainer

Xuesheng Chen
11.2022 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led cashiers and associates in providing thoughtful customer service.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Assisted customers by answering questions and fulfilling requests.

Cashier

Allen Chan
05.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Chemistry

Cardiff Univesity
Cardiff, United Kingdom
04.2001 -

A Level - Chemistry

Richard Huish College
Taunton, United Kingdom
04.2001 -

A Level - Mathematics

Ricahrd Huish College
Taunton, United Kingdom
04.2001 -

A Level - Biology

Richard Huish College
Taunton, United Kingdom
04.2001 -

Skills

Customer Service Management

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Timeline

Cashier Trainer

Xuesheng Chen
11.2022 - Current

Cashier

Allen Chan
05.2018 - 09.2019

Bachelor of Science - Chemistry

Cardiff Univesity
04.2001 -

A Level - Chemistry

Richard Huish College
04.2001 -

A Level - Mathematics

Ricahrd Huish College
04.2001 -

A Level - Biology

Richard Huish College
04.2001 -

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