Zhenyu Wu
Audenshaw,Manchester
Summary
Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results.
Overview
8
8
years of professional experience
Work history
Warehouse operator
Feida logistics
salford, Manchester
09.2021 - 03.2025
- Stacked pallets, creating an organised storage system.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Met tight deadlines by efficiently processing incoming shipments.
- Handled fragile goods delicately, minimising product damage during transport.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Packaged products securely for prevention of damage during transportation process.
- Verified contents of shipments against invoices for accuracy assurance.
- Used forklifts for swift movement of heavy items.
- Picked orders accurately, reducing instances of return or exchange.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Loaded packaged goods on to trucks for shipping.
- Safely operated forklifts, pump trucks and power pallet trucks to unload, lift and transfer warehouse goods.
- Maintained clean, safe and orderly warehouse space.
- Loaded vehicles using best practices to avoid over-weight or balance issues.
- Followed safety standards for carrying, moving and storing freight.
- Followed safety guidelines when operating in hazardous environments.
- Received deliveries and helped to coordinate storage.
Waiter
China buffet
Manchester, Manchester
04.2019 - 07.2020
- Delivered excellent customer service through friendly and polite interaction.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Assisted in food preparation, resulting in timely service delivery.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Managed table settings for optimal dining experience.
- Handled payment transactions to guarantee smooth customer checkout process.
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Liaised with kitchen staff for prompt order delivery to customers.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed timing standards in food deliveries to minimise delays.
Assistant restaurant manager
Sushi waka
York
06.2017 - 07.2018
- Streamlined food preparation processes, improving operational efficiency.
- Handled cash transactions accurately and responsibly.
- Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
- Fostered team spirit amongst the staff, promoting a positive work culture.
- Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.
- Assisted with menu planning, offering creative input.
- Supervised staff during busy periods for smooth operations.
- Maintained high standards of customer service by handling complaints professionally.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Enhanced dining experience with exceptional attention to detail.
- Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
- Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
- Managed supply inventory to avoid shortages or excesses.
- Trained new starters, ensuring consistency in service delivery.
- Maintained safe working and guest environments, reducing injury and incident risks.
Education
NVQ Level 2 - Performing engineering operation
Garforth academy
Garforth05.2013
Skills
- Driving license
- Equipment operation proficiency
- Safety protocols adherence
- Pallet jack use
- Warehouse operations understanding
- Crating and boxing procedures
- Hand Truck operating
- Loading and unloading
- Forklift and pallet machinery operation
- Picking, packing and dispatching
- Goods in/ goods out process
- Team player
- Heavy manual lifting
- Shipping and receiving knowledge
- Health and Safety Compliance
- Manual handling
Languages
Chinese(Mandarin), Chinese (Cantonese)
Native
Timeline
Warehouse operator
Feida logistics
09.2021 - 03.2025
Waiter
China buffet
04.2019 - 07.2020
Assistant restaurant manager
Sushi waka
06.2017 - 07.2018
NVQ Level 2 - Performing engineering operation
Garforth academy
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