zhengsong chen
GLASGOW CITY,United Kingston
Summary
Experienced professional with a strong background in customer service, administration, and operations. Skilled in resolving enquiries, coordinating with teams and contractors, and managing daily operations efficiently. Proficient in MS Office, with knowledge of health and safety policies and student accommodation processes.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Marketing Coordinator Intern
Weekday Wow Factor
Glasgow, Glasgow
07.2024 - 09.2024
- Enhanced administrative efficiency by organizing documents systematically and preparing detailed reports.
- Served as the first point of contact for event participants, showcasing strong customer service skills.
- Coordinated site visits and developed communication materials, demonstrating effective communication and planning abilities.
- Generated brand awareness by implementing innovative marketing strategies and engaging campaigns.
Company Owner
Gamer Paradise Glasgow
Glasgow
08.2022 - 11.2023
- Created a customer-focused culture that improved retention by addressing individual client needs with empathy and attention to detail.
- Streamlined internal processes to enhance operational efficiency, ensuring timely resolution of issues and high-quality service delivery.
- Fostered a positive work environment, demonstrating leadership skills to motivate team members and maintain high performance levels.
Chinese Offline Agent General Manager
Hello Property, Ltd.
Glasgow
05.2020 - 11.2021
- Coordinated property viewings and negotiations, ensuring successful deals that met client needs while aligning with company goals.
- Expanded client base through targeted marketing strategies and direct outreach efforts on platforms like WeChat and Facebook.
- Provided tailored assistance to new international students, helping them settle into their accommodations with clear guidance and timely support.
Education
Bachelor of Arts - Economics
University of Glasgow
UK 08.2019 - 09.2022
Master of Business Administration - International Finance
University of Glasgow
UK 09.2022 - 09.2023
Skills
- Administrative Expertise: Skilled in document preparation, report updates, and maintaining accurate filing systems
- Communication Skills: Proven ability to engage and build relationships with customers, contractors, and colleagues
- Health & Safety Knowledge: Familiar with fire alarm testing, equipment checks, and health and safety procedures
- Technical Proficiency: Advanced knowledge of MS Word, Outlook, and Excel; familiar with bespoke allocation packages
Languages
English
Fluent
Chinese (Mandarin)
Native
Timeline
Marketing Coordinator Intern
Weekday Wow Factor
07.2024 - 09.2024
Master of Business Administration - International Finance
University of Glasgow
09.2022 - 09.2023
Company Owner
Gamer Paradise Glasgow
08.2022 - 11.2023
Chinese Offline Agent General Manager
Hello Property, Ltd.
05.2020 - 11.2021
Bachelor of Arts - Economics
University of Glasgow
08.2019 - 09.2022
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