ZHEN DONG
Sheffield,United Kingdom
Summary
Dedicated professional experience and expertise in diverse roles including Ice Cream Maker, Warehouse Assistant, and Sales Assistant, adept at maintaining hygiene standards, managing stock processes, and providing exceptional customer service. Demonstrated a good sense of customer service, customer relationship processing ability, data management and analysis ability, to maintain regular cooperative relationship. Proven ability to coordinate resources reasonably, coordinated with mates across departments contributing to enhancing operational efficiency and customer satisfaction. Possessed strong sense of responsibility and professional ethics, prior the interests of the company and customers. Excellent learning ability and adaptability, strong thirst for knowledge to combine theory with reality. Accustomed myself in multi-tasks and high standard working atmosphere. Seeking opportunities to leverage comprehensive skill set in a dynamic environment.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Retail assistant
Doufu Chinese Supermarket, London
London
04.2025 - 06.2025
- Delivered customer-focused service in a fast-paced retail environment
- Managed stock replenishment and product displays to maintain store organisation
- Assisted in inventory checks and stock control, improving stock accuracy
- Processed cash and card transactions accurately and efficiently
- Supported daily store operations including opening, closing, and hygiene maintenance
Sales Assistant
Seoul Plaza
Birmingham, West Midlands
02.2022 - 06.2022
- Conducted daily store opening and closing procedures, ensuring readiness for business operations.
- Coordinated product placement and shelving arrangements for optimal organization; conducted cashier duties ensuring accurate transactions; maintained a clean and orderly store environment; assisted clientele in locating desired items while facilitating smooth merchandise flow.
- Kept inventory information and checked inventory regularly.
- Collected, sorted out, established and maintained customer information system, kept close communication with customers, and timely feedbacked order progress and potential problems.
- Delivered exceptional customer service and sourced potential consumption psychology, resolving issues to ensure customer loyalty and repeat business.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
Warehouse Assistant
Nike
Beijing
08.2021 - 10.2021
- Monitored and reasonably supervised inventory and commodity wastage, established standardized process of warehouse to ensure normal stock flow.
- Enhanced warehouse running efficiency through tasks such as shipping assistance, goods reception and sorting, sales support, and quality control inspection.
- Maintained warehouse in compliance with strict safety standards.
- Adjusted the layout, identified and removed damaged products to minimize customer delays.
- Provided accurate stock control reports to warehouse manager to allow for timely reordering.
- Timely reconciled inventory anomalies, efficiently responded to abnormal orders, and timely resolved customer complaints.
Ice Cream Maker
Modern ice Lolly
Beijing
08.2021 - 09.2021
- Successfully performed multiple roles, including ice cream making and sales, store management, and administrative tasks.
- Regularly Innovated and launched special flavors in line with seasons and different crowds.
- Operated and maintained a variety of ice cream making equipment, performing routine checks and servicing.
- Optimized production process and time management to improve store operation efficiency.
- Resolved customer feedback and complaints with professionalism, offering replacements or refunds where appropriate.
- Managed ice cream making workshops and demonstrations, designed attractive marketing activities engaging with the community and promoting brand awareness.
Education
Bachelor of Science - Global Business
University of Northumbria London Campus
London, ENG 01.2024 - 01.2025
Bachelor of Science - Aerospace Engineering
University of Birmingham
Birmingham 01.2020 - 01.2024
Bachelor of Business Administration - Supply chain
University of Sheffield
Sheffield 09.2025 -
Skills
- Professional Advantages
- Hygiene maintenance
- Warehouse operations
- Picking and packing
- Stock transportation
- Stock processing
- Handheld scanner operating
- Business negotiation
- Customer-oriented
- Sound sales technique & scheme
- Personal Strengths
- Interpersonal communication
- Cross-department coordination
- Learning ability & Adaptability
- High self-motivation
- Anti-pressure ability
- Time & Project Management
- High sense of responsibility
Certification
- IELTS 6.0
- Duolingo English Test 110
LANGUAGES
Chinese (Mandarin): Native
English: B2 Upper Intermediate
HOBBIES & INTERESTS
Making Gundam Model Kit, Playing Pokemon Trading Card Game, Playing Basketball, Watching Anime, Playing Video games
Timeline
Bachelor of Business Administration - Supply chain
University of Sheffield
09.2025 -
Retail assistant
Doufu Chinese Supermarket, London
04.2025 - 06.2025
Bachelor of Science - Global Business
University of Northumbria London Campus
01.2024 - 01.2025
Sales Assistant
Seoul Plaza
02.2022 - 06.2022
Warehouse Assistant
Nike
08.2021 - 10.2021
Ice Cream Maker
Modern ice Lolly
08.2021 - 09.2021
Bachelor of Science - Aerospace Engineering
University of Birmingham
01.2020 - 01.2024