Zhao Zhao
Manchester,MAN
Summary
Second-year ambitious and enthusiastic student, studying BSc Management (Accounting and Finance) in AMBS, applying for summer internship with two separate working and one volunteer experiences. Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Summer Intern in Line of Audit
PricewaterhouseCoopers
Manchester, Manchester
07.2024 - 07.2024
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from managers and colleagues for outstanding performance and commitment to team success.
- Managed multiple tasks such as preparation of 185 Evidence Gathering Activities, documentation of meetings, updating 13 audit notes and consistently meeting or finishing before deadlines during the internship period.
- When faced with unfamiliar concepts, unexpected challenges like blank files or linked to the wrong documentations throughout the process of doing the daily assigned activities, always sought for help from senior colleagues
- Produce Excel spreadsheets and updates with latest information.
Manager
Supermarkets operated by my parents
Fuyang
6 2023 - 9 2023
- Established a specific customer service channel to address around 6 customers' issues every day, including buying inferior-quality products, refunding, inaccurate charges and many other problems, with compassion and professionalism, ensuring swift, successful resolution
- (Keen problem solving and Customer Caring skills)
- Managed staffing schedules for 14 employees, delivering operational efficiency whilst remaining under budget
- (Developed leadership skills)
- Enhanced whole team's capabilities through specifically targeted opportunities and practices, such as, leading employees to learn from other model supermarkets, providing uniform skills training to employees before formally joining the company, and regulating the working attitude and methods of the staff
- (Staff training skills)
- Developed strong teams by recruiting, orienting and training loyal, efficient employees
- Analyzed everyday sales to identify 3 top-performing products and reflect the phenomenon to the suppliers
- (Sales forecasting skills)
- Employed special strategies, lower prices and higher sales, and drove improvements to optimize return on investment without adding risk or disruption to operations
Volunteer Helper (Temperature Check During COVID)
Government
Fuyang
06.2020 - 09.2020
- Created a group chat for volunteers, which allows around 60 volunteers to liaise with each other and help each other in order to promote the relationship between volunteers and create a harmonious and relaxing atmosphere.
- Planned high-profile charity events, raising ￥10000 in donations, including masks, disinfectant, protective clothing and several makeshift tent.
- Answered around 18 patient queries and escalated complex questions to relevant personnel.
- Eased patient anxiety by demonstrating mindfulness exercises and retrieving comfort items.
- Scheduled work orders and maintenance for machinery and equipment.
- Mentored 12 new volunteers, creating opportunities for group and peer support to aid continuous development.
Education
Bachelor of Science - (Hons) Management (Accounting and Finance)
The University of Manchester
Manchester, United Kingdom 05.2022 - Current
Skills
Team Leadership
Reliability
Customer Relationship Management (CRM)
Strategic Planning
Teamwork and Collaboration
Problem-solving abilities
Verbal and written communication
Time Management
Performance Management
Verbal and written communication
Operations Management
Languages
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Timeline
Summer Intern in Line of Audit
PricewaterhouseCoopers
07.2024 - 07.2024
Bachelor of Science - (Hons) Management (Accounting and Finance)
The University of Manchester
05.2022 - Current
Volunteer Helper (Temperature Check During COVID)
Government
06.2020 - 09.2020
Manager
Supermarkets operated by my parents
6 2023 - 9 2023