ZHAMAILA ESMAS
Newcastle Upon Tyne,United Kingdom
Summary
Dedicated professional with a strong background in customer service, clerical and administrative tasks. With discipline and multi-tasking abilities. Seeking to leverage skills in a dynamic environment to drive customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
NEW ACCOUNTS CLERK / SALES ASSOCIATE
LANDBANK OF THE PHILIPPINES former UNITED COCONUT PLANTERS BANK (UCPB)
Manila
03.2022 - 12.2022
- Verified and processed account applications, reduced processing time significantly.
- Requires submission of necessary documents and authenticates form the original.
- Conducts post verification of client’s identities on accounts opened
- Monitors regularly the account balances of clients, especially those considered as preferred clients
- Handles promptly all inquiries from clients, including complaints, and refers matter to appropriate unit for proper action and ensures complete resolution of any complaint
- Processes non-financial data in the CASA and CTD system, thru the complete and accurate encoding of details based on the Client Account Information Sheet and the proper tagging of accounts, as to group code, miscellaneous type and account codes, as required by existing guidelines
- Ensures regular update of the Interest Rates for CTD’s and High Yielder
- In charge of renewal, rollover and termination of Peso and FCDU CTD’s
- Resolved client issues promptly, boosted customer satisfaction rate.
- Conducted risk assessments on new accounts to mitigate potential losses.
- Processes Check Image Clearing System (CICS).
- Managed internal communication, ensured smooth workflow.
- Minimised errors in data entry with meticulous attention to detail.
SENIOR TELLER
LANDBANK OF THE PHILIPPINES former UNITED COCONUT PLANTERS BANK (UCPB)
Manila
01.2017 - 01.2020
- Supervise and assists tellers in marketing and operations
- Cultivated strong relationships with customers, enhancing repeat business.
- Process and encodes USD and Third Currency remittances and conversion
- Assisted in training new staff, ensuring smooth onboarding process.
- Verifies client’s signature and documents such as, Signature cards, KYC, Clients Account Information Sheets, Loan documents and other over-the-counter transactions
- Prepare computation and payment for different branch bills and expenses such as, Check book orders, supplies expense, water, telephone and electric bills, monthly rental of the branch and other payables
- Balances the branch’s book such as General Ledger
- Locates and prepares entry and reversal of the discrepancies incurred on the General Ledger
- Performs ATM cash loading, unloading and cash balancing
- Resolves ATM discrepancies such as ATM overages and shortages
- Prepares and submit several monthly reports
- Approves outgoing remittances such as SWIFT, RTGS, Domestic Telegraphic Transfer and other banks remittances before final approval of the Branch Operations Officer
- Balances Manager’s check, physical checks versus outstanding checks listed on the General Ledger
- Confirms transactions such as withdrawals and encashments with substantial amounts and/or via representative
- Monitors and requests branch’s office supplies and various accountable forms needed by the branch
- Open cash vault and ensure confidentiality of its password combinations
- Monitors proper work distribution among tellers
- Prepares, requests and distributes cash needed by the tellers for the branch’s day to day transactions
- Custodian of Safety Deposit Box
- Monitors cash in vault daily benchmark
- Reports daily cash in vault for area’s monitoring
- Processes payroll of different companies
- Monitors items held for safekeeping
- Processes post-dated checks for uploading.
BANK TELLER
LANDBANK OF THE PHILIPPINES former UNITED COCONUT PLANTERS BANK (UCPB)
Manila
01.2014 - 01.2017
- Accepts, verifies and posts cash and check deposits for Current Account and Savings Account
- Verifies the technicalities and acceptability of check deposits
- Accepts, posts and pays check encashments and withdrawals
- Establishes the identity of the payee of check encashments or representatives stated on the withdrawal slips
- Accepts and posts cash, checks or debit to Current Account or Savings Account as initial deposits, payment for initial checkbooks, ATM card replacement fees and bank deposit certification fees
- Accepts, posts, validates and processes all miscellaneous transactions
- Pays out Manager’s Check encashments
- Posts Debit/Credit Memo
- Accepts and validates late check deposits
- Accepts and processes bills payments of different Government and Private institutions and other accredited billers
- Processes encashments and withdrawals
- Balances cash on hand before lunch break and at the end of the day
- Encodes details of BIR tax payments in the BIR system and transmits report to the BIR
- Processes issuance of Manager’s Check
- Processes manual payroll crediting of different corporations/companies
- Processes outward payroll - payroll to other bank
- Conducts callback of window transactions posted by other tellers versus the generated reports
- Perform and conduct ATM cash loading, unloading and ATM cash balancing
- Processes, encodes and validate remittance transactions like inward and outward SWIFT remittances, Telegraphic Transfers (domestic and foreign), Real Time Gross Settlement remittances and Demand Drafts issuances (domestic and foreign).
Administrative Assistant
HMC, Inc. (Healthway Medical)
05.2013 - 09.2014
- Take charge in monitoring and facilitating of documents
- Schedules interviews and business meetings
- Coordinates with different venues for meetings
- Assists the concerns of doctors and work-related concerns with colleagues
- Filling of documents
- Answer telephone inquiries and assists concerns
- Provides information by answering questions and requests
- Receiving and transmittal of different documents
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
- Maintains confidentiality of documents and files
- Maintains hard copy and digitalize filing system
- Releasing of important and confidential documents like memo, certificates and contracts
- Communicate with the different HMO’s regarding concerns, accreditations, policies and agreements
- Provides support to the team
- Prepare monthly reports and ensure that schedules are met
- Process ATM accounts of doctors for their remittances
- Provides orientation for new employees.
Education
Bachelor of Business Administration - Business Management
University of the East - Manila
Manila, Philippines 06.2009 - 04.2013
Skills
Supervisory and leadership
Attention to detail
Good communication and customer service
Literate in Microsoft Office programmes
Flexibility
Adaptability
Creativity
Problem-solving
Time management
Multi-tasking
Timeline
NEW ACCOUNTS CLERK / SALES ASSOCIATE
LANDBANK OF THE PHILIPPINES former UNITED COCONUT PLANTERS BANK (UCPB)
03.2022 - 12.2022
SENIOR TELLER
LANDBANK OF THE PHILIPPINES former UNITED COCONUT PLANTERS BANK (UCPB)
01.2017 - 01.2020
BANK TELLER
LANDBANK OF THE PHILIPPINES former UNITED COCONUT PLANTERS BANK (UCPB)
01.2014 - 01.2017
Administrative Assistant
HMC, Inc. (Healthway Medical)
05.2013 - 09.2014
Bachelor of Business Administration - Business Management
University of the East - Manila
06.2009 - 04.2013
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