Zeynep Rana ISMIK

• Managing online content and product launches for Sony's Digital Imaging Category - PlayStation category products in global websites over at 100+ countries with each country's brand managers
• Facilitating daily communication with Global Product team at Sony HQ in Japan, and with regional DI category Brand Managers
• Making sure content deployment operations are delivered on time with high quality
• Executing online publishing needs across multiple stakeholders
• Providing assistance to global web teams in order to support additions and modifications of global web content
• Developing content point of view, providing consultancy to global web teams in terms of global web content management where necessary
• Analyzing the details of regional content requirements, determining approaches and available sources and applying them effectively
• Managing and launching customer surveys for Sony's products

• Responsible for publishing/editing of Playstation pages across EMEA,AMER and APAC regions,more than 90+ countries.
• Troubleshooting for the AEM tool
• QA fixing of Playstation pages.

• Developed and executed promotions, increasing SEO and site visits through targeted campaigns.
• Collaborated with web design, development and content staff to optimise site for conversions.
• First point of contact for coordinating global product management operations of Sony Professional Solutions web-site.
• Coordination with global web teams; Digital Content Managers, Publishers, Technical Development/Support teams and Regional Brand Managers to enhance customer journey.
• Working closely with translation and localization teams.
• Responsible of high quality and on time online product content publishing and management.
• Conducting online global product launches.
• Communicating and coordinating with Sony HQ in Tokyo and working closely with European, North American, Asia Pacific, Latin America and MENA regions in order to deploy product content successfully to Sony websites.
• Creating, publishing and updating all online product and interactive marketing content for 120+ country web sites of Sony Electronics Corporation and ensuring smooth product launches globally via a Content Management System tool (OpenText Professional CMS)
• Responsible for smooth SEO data implementation
• High quality and on time online product content publishing and management
• Managing content on the global website for regional or global PR campaigns
• Managing ad-hoc website visitor enhancements on the content

• Implemented new SAP modules to upgrade internal processes and improve team efforts between suppliers, freight agency and clients.
• Reduced average customer call times and cost for transportation

Responsible for ;

• Supply chain setup
  -ensure order flow from supplier
  -ensure of delivery on time
  -ensure about right packaging and documentation
  -active follow up of suppliers,customs and delivery performance
  -following import and export process
  -following GR and warehousing
  -following inventory status
  -following the escalations for issues
• Sending forecast to suppliers for orders
  -managing the internal and external transports of materials from suppliers
  Managing relationships with key suppliers to maintain timely delivery
  -organizing,coordinating and follow up transportation of incoming and outgoing parts with the forwarder
  -creating Purchase Orders and Schedule Agreements for needed parts in ERP System
  -supporting Project Team for new project parts and line transfer process
• Organizing weekly meeting with key suppliers
  

• Achieved high levels of customer satisfaction, liaising with suppliers to resolve service issues with mrore then 90% positive feedback.
• Maximised efficiencies by ensuring clear, effective information flow between suppliers and internal team members.
• Drove continuous improvement by constantly monitoring performance of suppliers.

Supporting Indirect Material Purchasing Activities

-Create new vendor in E-Procurement

-Create shopping cards and purchase orders for ZF CVCS Sakarya New Plant Investments

-Follow up supplier payments and follow up discussions with Finance Department for the open payments

Supporting Direct Material Purchasing Activities

-Prepare RFQ Packages and support S&P on their benchmark activities

-Follow up supplier contracts

Supporting DC Activities

-Create Purchase Orders for DC23

• Supported Finance department for client's bills and ensure to entered correctly to system.
• Established and nurtured positive professional relationships within working environments.
• Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
• Explored passions and interests whilst gaining 1 months' work experience within professional settings.

As a volunteer I was cultural exchange student and also helping teachers in the classes. During my volunteering program I’ve talked about our culture, country, traditions, history ,education system and other related systems.

• Presented influential and persuasive policy briefings and analyses.
• Cooperated with colleagues to contribute analysis and develop opportunities for cross-programme working.
• Identified and forged connections with individuals and institutions at global, donor capital and humanitarian country levels.
• Monitored global humanitarian landscape to improve visibility of organisation's work to targeted audience.

• Built positive client feedback.
• Ensured efficient customer interactions by maintaining accurate records.
• Communicating with the clients for their needs and preparing the sales bills at the end of the month and the beginning.