ZEYNEP NAZ YILMAZ
Biomedical Engineer
Istanbul,Turkiye
Summary
Motivated and detail-oriented medical engineering professional with hands-on experience in sales support, customer relations, and technical service delivery within the healthcare sector. Skilled in identifying prospective customers, supporting sales teams with proposal and quotation preparation, and responding to technical and clinical inquiries. Strong ability to communicate product value, support account planning, and maintain relationships with key decision-makers. Passionate about contributing to sales growth through a solid understanding of medical technologies and customer needs.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Service Delivery Specialist
GE Healthcare
Turkey, Istanbul
11.2021 - Current
- Collaborate with field service and sales teams to ensure timely and accurate part deliveries and service execution.
- Evaluate customer feedback and operational data to improve dispatch and service efficiency.
- Maintain communication with clinical departments and decision-makers to ensure ongoing customer satisfaction.
- Support CRM data entry and sales documentation compliance for internal reporting.
- Closed critical service delivery process gaps identified during the EAGM Service Delivery Transformation Workout, contributing to regional operational improvements.
- Provided continuous support for SMAX readiness and functionality activities, ensuring smooth transition and adoption across the service team.
Business Development Specialist
Kiwa Turkey
Turkey, Istanbul
10.2020 - 10.2021
- Identified and engaged prospective customers to promote technical certification and consultancy services.
- Managed proposal development and responded to customer technical inquiries and specifications.
- Built and maintained productive relationships with key clients and supported long-term business planning.
- Participated in bid processes and supported accurate pricing and proposal submissions.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
Biomedical Engineer Intern
Acibadem Hospital
Turkey, Istanbul
07.2019 - 09.2019
- Performed device checks, calibrations, and service documentation of medical devices.
- Assisted in vendor coordination and purchase requisitions for clinical equipment.
- Gained hands-on experience with imaging and physiological monitoring systems.
- Improved biomedical device functionality by conducting thorough testing and analysis.
- Analyzed data from clinical trials to inform future product improvements and enhancements.
Service Sales Force Effectiveness Intern
GE Healthcare
Turkey, Istanbul
07.2018 - 06.2019
- Provided operational support to the sales team by processing orders, preparing quotes, and tracking sales KPIs.
- Maintained sales data integrity in SFDC CRM and prepared performance reports.
- Worked on preparing quotations using APTUS, ensuring accuracy and alignment with sales and pricing guidelines.
- Assisted in sales campaigns and customer engagement initiatives to drive pipeline growth.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Science - B.Sc. Medical Engineering
Acibadem University
Turkiye 04.2001 -
High School Diploma -
Kültür2000 High School
Turkiye 04.2001 -
Skills
Business Development & Sales Strategy
Customer Relationship Management (CRM)
Salesforce (SFDC) & MS Office Suite
undefinedCertification
• Python Programming
Accomplishments
- World Champion of University of Waterloo Cayley Contest in Mathematics
- Member of the Kültür2000 College's Volleyball team: Become the champion of Istanbul / Get the second prize of Turkey's finals
- Participated in Istanbul IB Schools Volleyball Tournament and Cultural Exchange Project (Cooperation with the Kültür2000 High Schools and the Dwight School in New York, USA)
- Rewarded for closed critical service delivery process gaps identified during the EAGM Service Delivery Transformation Workout
References
- · Prof. Dr. Ata Akın, Dean, Faculty of Medical Engineering – ata.akin@acibadem.edu.tr
- · Cenk Artun, EM Imaging Manager, GE Healthcare – cenk.artun@ge.com
Timeline
Service Delivery Specialist
GE Healthcare
11.2021 - Current
Business Development Specialist
Kiwa Turkey
10.2020 - 10.2021
Biomedical Engineer Intern
Acibadem Hospital
07.2019 - 09.2019
Service Sales Force Effectiveness Intern
GE Healthcare
07.2018 - 06.2019
Bachelor of Science - B.Sc. Medical Engineering
Acibadem University
04.2001 -
High School Diploma -
Kültür2000 High School
04.2001 -
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