Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Zeryan Rasoulpour Armaei

London,Greater London

Summary

A versatile professional with expertise in restaurant operations, event planning, and international cuisine. Demonstrates exceptional skills in beverage service, cake layering techniques, and buttercream artistry, complemented by a welcoming demeanour and adaptability to trend changes. Proficient in inventory control, payments processing accuracy, and equipment maintenance, ensuring seamless operations and quality control adherence. Fluent in Kurdish, Persian, English, and Turkish, with strong project management capabilities and innovative thinking to drive success in dynamic environments. Committed to punctuality, reliability, and delivering excellence while maintaining a positive attitude under pressure.

Overview

3
3
years of professional experience

Work history

Fine dining server

Doost and Amici Restaurant
London, Great London
10.2024 - Current
  • Enhanced patron experience by attentively listening to their preferences and tailoring recommendations accordingly.
  • Dealt professionally with complaints, working swiftly towards resolution for improved guest experience.
  • Provided exemplary customer service by promptly and efficiently fulfilling food and drink orders.
  • Collaborated effectively with kitchen staff to ensure accurate and timely order delivery.
  • Knowledgeable in red and white wines, classic cocktails, and proper serving techniques. Skilled in coffee preparation, including espresso-based drinks.
  • Assisted in menu development for increased sophistication and variety of culinary offerings.
  • Maintained high levels of hygiene throughout service to uphold health standards.
  • Coordinated seamlessly with other team members; fostered a collaborative work environment conducive to top-notch service delivery.
  • Took and submitted orders, including customer preferences and dietary requirements.
  • Ran food from chefs to guest tables in a safe and efficient manner.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Retained food and drink menu knowledge to offer helpful customer guidance.
  • Advised guests of daily specials and offers to increase sales.
  • Replenished drinks regularly and offered coffees and teas after meals to increase sales.
  • Upsold snacks, sides and desserts to increase average transaction value.
  • Greeted customers, presented menus and shared information about available special items.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.

Cake decorator

Cake Shop Aston
Birmingham, West Midlands
10.2022 - 08.2024
  • Used airbrushing techniques to create unique cake finishes.
  • Produced intricate icing designs for improved visual appeal.
  • Applied expert knowledge of colour mixing to achieve desired frosting shades.
  • Managed inventory effectively, minimising waste and ensuring availability of necessary supplies.
  • Piped intricate patterns onto cakes, displaying great attention to detail.
  • Increased efficiency by maintaining cleanliness and organization of work area.
  • Collaborated with bakery team to ensure timely delivery of decorated cakes.
  • Ensured adherence to food safety regulations at all times during decorating process.
  • Showed initiative by suggesting improvements to existing decorating procedures.
  • Worked closely with clients on bespoke orders, ensuring their vision was realised perfectly.
  • Utilised a variety of tools and piping techniques for precision in detailed designs.
  • Decorated 15 cakes with fresh cream, sweet cream, and butter cream daily.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Increased business sales by 45% by influencing purchases and attracting customers with displays and professional service.

Hospitality team member

Turkish Restaurant
Coventry, West Midlands
02.2022 - 09.2022
  • Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
  • Took orders accurately reducing errors in meal preparation.
  • Facilitated payments smoothly for quick customer checkout.
  • Coordinated with bar staff to deliver drinks timely.
  • Promoted daily specials to increase sales revenue.
  • Assisted colleagues during peak hours for smooth operations.
  • Prepared tables swiftly, improving turnover rate.
  • Maintained high levels of customer service by promptly addressing guest queries.
  • Adhered to health and safety regulations, ensuring a safe environment for guests.
  • Delivered efficient table service, resulting in repeat business.
  • Contributed to team targets by upselling menu items.
  • Ensured cleanliness of dining area for a pleasant dining experience.

Education

Diploma of Higher Education - Science

Matthew Boulton College
Birmingham
09.2023 - 07.2024

Foundation Degree - Biomedical Engineering

Queen Mary University of London
London
09.2024 -

Skills

  • Welcoming demeanour
  • Up-Selling practices
  • Event planning capabilities
  • language fluency in Kurdish, Persian, English, and Turkish
  • Beverage serving expertise
  • In-Person sales techniques
  • Payments processing accuracy
  • Restaurant inventory control
  • Knowledge of international cuisines
  • Positive attitude
  • Stress resilience
  • Time management in delivery
  • Innovative thinking
  • Cake layering technique
  • Buttercream techniques
  • Quality control adherence
  • Punctuality and reliability
  • Adaptability to trend changes
  • Design methods
  • Equipment Maintenance
  • Attention to Detail
  • Project Management
  • Excellent math skills

Languages

Kurdish
Native language
Persian
Master or proficient
C2
English
Advanced
C1
Turkish
Intermediate
B1

References

References available upon request.

Timeline

Fine dining server

Doost and Amici Restaurant
10.2024 - Current

Foundation Degree - Biomedical Engineering

Queen Mary University of London
09.2024 -

Diploma of Higher Education - Science

Matthew Boulton College
09.2023 - 07.2024

Cake decorator

Cake Shop Aston
10.2022 - 08.2024

Hospitality team member

Turkish Restaurant
02.2022 - 09.2022

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Zeryan Rasoulpour Armaei