Zer Hong Foong
Sawston
Summary
A highly motivated individual with a focus on operations management and business development. Eager to leverage acquired knowledge and skills while learning from industry professionals. Known for being proactive, organised, and a reliable team player, with a strong commitment to executing tasks with precision and efficiency.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Operations Manager
Hitianland Ltd
Cambridge
06.2024 - Current
- Collaborated with department managers and led projects to enhance operations by addressing food safety issues, optimising cost control, elevating food quality, improving efficiency, and raising service standards.
- Acted as a liaison between the CEO and departments, ensuring alignment with company goals.
- Assisted in the expansion of the company internationally through market research and project coordination.
- Led projects implementing Standard Operating Procedures and monitoring systems for self-sustaining operations.
- Assisted with the recruitment process from start to finish.
- Investigated issues affecting operations, prepared reports and helped correct problems.
- Assisted in decreasing operational costs by developing new business processes and revising existing procedures.
- Developed work rules and guidelines for company employees.
Jr Sous Chef
Bill’s Cambridge
Cambridge
07.2023 - 06.2024
- Managing the kitchen team to exceed sales and quality targets.
- Coordinated kitchen operations during high-volume services, ensuring smooth workflow and timely delivery.
- Led and trained kitchen staff, fostering teamwork and improving overall performance.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
- Supported head chef with stock control and rotation, minimising waste with FIFO systems.
Project Team Member
EPE Power Switchgear
Kuala Lumpur
09.2020 - 12.2020
- Contributed to project team efforts, assisting in the execution of factory tests and product inspections.
- Developed proficiency in logistics organization, streamlining the delivery process and enhancing customer satisfaction.
- Generated accurate quotations and documentation, supporting sales and project management functions.
Education
MA (Hons) International Business Management -
Heriot-Watt University
Edinburgh, Scotland 01.2021 - 06.2023
Foundation in Arts -
Taylor’s College
Kuala Lumpur, Malaysia 09.2019 - 09.2020
Cambridge IGCSE -
REAL International Schools Suria
Kuala Lumpur, Malaysia 09.2014 - 07.2019
Skills
- Team Leading
- Stock Control
- Operational Planning
- Policy Development
- Supply Chain Management
- Problem-Solving
- Research and Analysis
- Business Development
- Project Management
- Digital Marketing
- Operational Support
- Competitor Analysis
- Multilingual
- Logistical Planning
Accomplishments
- Captain of sports house during high school.
- Team captain of the football team during high school.
- President of the basketball club during high school.
- Achieved gold medals in internal competitions for football, basketball, badminton, and swimming during high school.
- Represented high school in MSSD (Malaysia interschool tournament) for basketball, football, and badminton.
- Represented university in BUCS (British Universities & Colleges Sport) for volleyball and badminton.
Languages
English
Native
Chinese (Mandarin)
Advanced
Chinese (Cantonese)
Upper intermediate
Malay
Upper intermediate
Japanese
Elementary
Affiliations
- Sports
- Media Creation
- Culinary Arts
Timeline
Assistant Operations Manager
Hitianland Ltd
06.2024 - Current
Jr Sous Chef
Bill’s Cambridge
07.2023 - 06.2024
MA (Hons) International Business Management -
Heriot-Watt University
01.2021 - 06.2023
Project Team Member
EPE Power Switchgear
09.2020 - 12.2020
Foundation in Arts -
Taylor’s College
09.2019 - 09.2020
Cambridge IGCSE -
REAL International Schools Suria
09.2014 - 07.2019
Similar Profiles
Vanessa MitholeVanessa Mithole
Order Control and Till at HITIANLAND(Xian Tuam)Order Control and Till at HITIANLAND(Xian Tuam)
Maria HeskethMaria Hesketh
Social Organiser at Select EnglishSocial Organiser at Select English
Jessica NorrieJessica Norrie
Cashier at Lisa's Book ShopCashier at Lisa's Book Shop