Zeph Powell-Wainwright
York,Yorkshire
Summary
Overall a friendly and proactive team member. Willing to go far for guests and making sure that the teams are happy and agree across the board if possible. Able to explain clearly to guests any confusion they have on room types or room rates and listen to any concerns they have.
Overview
5
5
years of professional experience
Work History
Receptionist
Premier Inn Hotel
10.2024 - Current
- Worked with housekeeping to make sure they had everything they needed.
- Managed guest complaints and de-escalateded any issues that arose.
- Worked to give guests a positive and friendly welcome to the hotel to make sure they had everything they may need from us.
- Handled phone calls and requests for future stays.
- Supportted hotel manager in completing health and safety checks along with admin work.
Houskeeper
Premier Inn Hotel
York
05.2021 - 10.2024
- Worked to get rooms back in a timely manner and that they were spotless.
- Helped cover managing the housekeeping team on the occasion it was asked of me.
- Made sure chemicals were not mixed and used appropriately.
- Communicated with front of house with any issues with the room.
Education
Certificate of Higher Education - Human Resources and business management
Sheffield Hallam University
Sheffield01-2023
A-Levels - Business Photography and Sociology
Joseph Rowntree School
York01-2022
Skills
- Customer relationship management
- Conflict resolution
- Health and safety compliance
- Administrative support
- Team work
- Communication across departments
Timeline
Receptionist
Premier Inn Hotel
10.2024 - Current
Houskeeper
Premier Inn Hotel
05.2021 - 10.2024
Certificate of Higher Education - Human Resources and business management
Sheffield Hallam University
A-Levels - Business Photography and Sociology
Joseph Rowntree School