Zeon Thomas
Willesden,United Kingdom
Summary
I am a highly skilled White Goods Electrical Engineer with years of professional experience in the field. My passion for electrical engineering, combined with hands-on expertise in testing, and maintaining appliances, has equipped me with a comprehensive understanding of the industry, analytical skills, problem-solving abilities, and teamwork experience. Excellent communication and adaptability from previous roles. Ready to use and develop technical skills, project management, and innovation.
Overview
9
9
years of professional experience
Work history
CDH Porter
John Lewis & Partners
London
12.2024 - 03.2025
- Successfully install product assembly, wet connections, TV and Advance Audio
- Safely loaded and unloaded company vehicle in preparation for daily assignments, ensuring timely and accurate delivery of goods
- Assisted the driver in performing installations and assemblies of free-standing appliances, standard TVs, and furniture in customer homes in line with operating procedures
- Performed installation and disconnection of white goods, assembly of flat-pack furniture, and TV installation services according to customer bookings
- Coordinated with other staff members effectively for seamless operations.
Sound Engineer Assistant
Volcano Sound
09.2023 - 03.2025
- Assembled and set up large sound systems for a variety of live events, ensuring high-quality audio performance and seamless operation throughout the duration of the event
- Conducted technical checks on all audio equipment, including speakers, amplifiers, microphones, and mixing consoles, to ensure optimal functionality
- Collaborated with event coordinators, performers, and technical teams to understand event requirements and deliver a customized audio experience
- Troubleshot and resolved technical issues swiftly, minimizing disruptions during events and maintaining high audio standards
- Managed the setup, testing, and operation of audio systems for large-scale events, ensuring all equipment was safely installed and functioning as required
- Ensured smooth sound transitions and high-quality audio levels during performances, speeches, and other live events
Field Service Engineer
BSH
London
11.2023 - 09.2024
- Company Overview: BSH - London, United Kingdom
- Provided technical support to troubleshoot, repair and maintain operational issues
- Followed agreed work schedule when conducting repair and maintenance work
- Replaced defective parts for improved equipment longevity
- Carried out routine servicing on BSH Products and home appliances with a focus on strong Customer Service
- Evaluated electrical faults to eliminate repeat malfunction
- Removed and replaced damaged components in line with manufacture guidelines
- Responded to customer requests with friendly, knowledgeable service and support
- BSH - London, United Kingdom
Field Service Engineer
Haier Europe
08.2020 - 11.2023
- Conducted diagnostic assessments of various white goods appliances, including refrigerators, washing machines, ovens, and dishwashers
- Repaired and replaced faulty components, ensuring appliances were restored to optimal working condition
- Maintained a high standard of safety protocols during repairs, adhering to manufacturer guidelines
- Managed a daily schedule of service calls, efficiently addressing customer requests and providing exceptional service
- Educated customers on proper appliance usage, maintenance, and preventive measures to extend appliance lifespan
- Documented service details, including parts used and repair procedures, accurately in service reports
- Stayed updated with the latest industry trends and appliance technologies through continuous training and certification
Field Service Engineer
Openreach
06.2016 - 08.2020
- Deployed high-speed broadband networks for residential and commercial customers, ensuring optimal performance and reliability
- Conducted network troubleshooting, diagnosing connectivity issues, and implementing effective solutions to minimize downtime
- Collaborated with cross-functional teams to plan and execute network upgrades and expansions, increasing coverage and capacity
- Performed regular maintenance and upgrades on network equipment, including routers, switches, and fibre optic cables
- Provided technical support to customers, resolving inquiries and concerns related to broadband services
- Conducted periodic network performance assessments, analyzing data and implementing improvements to enhance service quality
- Stayed current with industry trends and emerging technologies, making recommendations for network enhancements and cost-effective solutions
Education
NVQ Level 1 - Electrical Engineering
College of north west London
LondonNVQ Level 2 - Electrical Electronics
College of North West London
LondonGCSEs - Maths (B), English (B), English Lit (C), Science (B), PE (B), ICT (B),
Copland Community School
LondonTimeline
CDH Porter
John Lewis & Partners
12.2024 - 03.2025
Field Service Engineer
BSH
11.2023 - 09.2024
Sound Engineer Assistant
Volcano Sound
09.2023 - 03.2025
Field Service Engineer
Haier Europe
08.2020 - 11.2023
Field Service Engineer
Openreach
06.2016 - 08.2020
NVQ Level 1 - Electrical Engineering
College of north west London
NVQ Level 2 - Electrical Electronics
College of North West London
GCSEs - Maths (B), English (B), English Lit (C), Science (B), PE (B), ICT (B),
Copland Community School
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