ZENITH BANTILLO RAGADIO
Barnsley,South Yokshire
Summary
Compassionate care support worker with 1 year of experience working as Senior support worker. Seeking to provide support and high-quality care to elderly patients while ensuring safe and positive.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Senior support worker
Town Hall
Stocksbridge , Sheffield
09.2022 - Current
- Achieved 100% compliance with safeguarding reporting requirements for vulnerable clients
- Assisted in administering medication
- Perform direct care including bathing, dressing, toileting, and assisting with mobility all in accordance with internal guidelines.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Built positive, productive client relationships for enhanced social support.
- To maintain accurate records.
- To support with all aspects of meal preparation, Helping service user to plan what to eat and drink; Gentle Encouragement and help to eat and drink well;Shopping, preparing and serving food and drinks;Storing food and drinks safely and taking note of best before date or feeding the service user.
- To Support with all aspects of moving and handling people using equipment such as hoists,wheelchairs,safely using aids and personal equipment and in manner that respects the dignity of service users.
Nutrition Staff
CITY HEALTH OFFICE DANAO
DANAO CITY, CEBU , PHILIPPINES
02.2021 - 12.2022
- Delivered high-quality results within budget and timeframe targets.
- Completed scheduled client check-ins to discuss progress and address challenges.
- Empowered clients to make healthy, sustainable and nutritionally-adequate food choices.
- Helped clients set long-term goals, with periodic check-ins to support necessary changes and adjustments.
- Supervised preparation and serving of meals, making suggestions for improvements based on client objectives.
- Educated families, communities and individuals on nutrition by sharing resources, speaking in public and conducting 1:1 sessions.
- Gathered and assessed health and nutritional data for individuals, groups or communities based on nutritional value of food prepared and consumed.
Customer Service Representative
TELEPERFORMANCE INC. Ph
CEBU CITY , PHILIPPINES
08.2019 - 02.2021
- Implemented customer follow up to uphold service standards.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Advised customers on availability, pricing and location of products.
- Maintained excellent client satisfaction by providing in-depth support.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Completed transactions to replace or exchange defective items.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Cashier
PALAWAN PAWNSHOP INC. PH
Zamboanga City , Philippines
12.2014 - 07.2018
- Counted and packaged currency and coins.
- Determined value of pledged items and amount of loan available against each item.
- Followed loan specifications governing collateral items, payment terms and documentation.
- Sold pledged items to pay outstanding balances after end of loan terms.
- Educated customers on promotions, offers and special events to enhance product sales.
- Resolved customer complaints and answered queries about store products.
- Recommended products and services to customers based on requirements.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
Education
Bachelor of Science Nutrition and Dietetics - Nutrition and Dietetics
WESTERN MINDANAO STATE UNIVERSITY
Philippines 07.2010 - 03.2013
Skills
- Patience
- Team Player
- Knowledge of mobility aids
- Health and safety
- Patient Support
- Bathing and grooming assistance
- Mobility Expertise
- Housekeeping
- Meal Preparation
- Companionship
- Mediction Administration
- PEG Feeding
- Empathy and compassion
- Assistive technology and equipment
- Meals assistance
- Personal care support
Accomplishments
I Received an award last December 2023 by Ease Health care a Progress Award this award recognise employees who have shown consistent progress and improvement in their performance or skills.
References
References available upon request.
Timeline
Senior support worker
Town Hall
09.2022 - Current
Nutrition Staff
CITY HEALTH OFFICE DANAO
02.2021 - 12.2022
Customer Service Representative
TELEPERFORMANCE INC. Ph
08.2019 - 02.2021
Cashier
PALAWAN PAWNSHOP INC. PH
12.2014 - 07.2018
Bachelor of Science Nutrition and Dietetics - Nutrition and Dietetics
WESTERN MINDANAO STATE UNIVERSITY
07.2010 - 03.2013
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