Zenia Thiruhselvam
Milton Keynes,Buckinghamshire
Summary
Approachable and professional customer service professional, dedicated to providing excellent service and making customers happy. With extensive customer facing experience in the Law sector, I have amassed a range of skills from case handling to complaint/translation resolution and can comfortably deal with a wide range of customers and queries to drive sales and customer satisfaction.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Assistant
S Satha & Co Limited
London
2019.10 - 2019.11
- Outline
- Supporting a team of lawyers in the provision of a range of legal services
- This included translation for clients in court, completing legal paperwork for clients and working side by side with lawyers on client's cases in office and in court.
Sales Assistant
Sai Convenience UK LTD
Colchester
2021.11 - 2022.12
- Engaging with customers indicates good communication skills and capability to work under pressure.
Sales Assistant
Shell Blakelands
Milton Keynes
2023.01 - Current
- Working within the customer service team, ensuring that all the Shell customers always receive an excellent level of customer care.
Education
GCSEs -
Sir Henry Floyd Grammar School
Aylesbury 2013.09 - 2018.07
A-Levels -
St Paul's Catholic School
Milton Keynes 2018.09 - 2020.07
Undergraduate - Law and Criminal Justice
De Montfort University
Leicester 2020.10 - 2023.06
LLM - SQE Law
De Montfort University
Leicester 2023.09 -
Skills
- Core Skills
- Leadership
- Communications
- Data analysis
- Dispute settlement
- Problem solving
- Time management skills
- Maintain customer data
- Identifying customer needs
- Customer confidentiality
- Complaint resolution
- Software
- Money handling
- Self-motivated
- Microsoft office, Excel, Word, PowerPoint, Outlook, Google Mail, Microsoft Windows, Microsoft Teams, Skype, Google Sheets
Interests
Level 8 in Swimming, Grade 6 in Bharatanatyam Dance, Grade 6 in Classical Singing, Grade 2 in Speech and Drama.
In my free time, I use my creative skills in drawing as it is a passion of mine.
Languages
English
Fluent
Tamil
Native
Norwegian
Fluent
Timeline
LLM - SQE Law
De Montfort University
2023.09 -
Sales Assistant
Shell Blakelands
2023.01 - Current
Sales Assistant
Sai Convenience UK LTD
2021.11 - 2022.12
Undergraduate - Law and Criminal Justice
De Montfort University
2020.10 - 2023.06
Assistant
S Satha & Co Limited
2019.10 - 2019.11
A-Levels -
St Paul's Catholic School
2018.09 - 2020.07
GCSEs -
Sir Henry Floyd Grammar School
2013.09 - 2018.07