ZENA HELEN FISHER

• Managing a team of Housing Officers, Night and Sessional Staff, Caretaker and Housekeeper.
  Wide ranging role; proposing and writing policy, leading on Compliance, Health and Safety and Quality Assurance accreditation to being the lone worker who needs to unblock a toilet or providing comfort to an upset service user. In this role when I am the person present, I am the expert.
  Promptly addressed unacceptable tenant behaviour to ensure smooth housing operations.
  Oversaw building maintenance and tenant repairs, logging repair requirements digitally to ensure rapid follow-up.
  Performed internal audits for data protection, risk management and health and safety.
  Conducted housing inspections to determine cleaning and maintenance needs.
  Managed disputes and tenancy complaints to achieve a high rate of first-time resolution.
  Addressed concerns and promptly followed up on maintenance requests for optimal resident satisfaction.
  Managed allocations and voids process to meet organisational targets and service user’s needs.
  Grants and Fundraising as needed.

Small charity where work was diverse, embracing marketing, promotions, and the development of the Charity's strategies for marketing and fundraising.
Raising funds from various sources, the community, corporate, legacy, major gifts, trusts, and events.
Prepared strategic and communications plans for fundraising activities.
Performed administrative duties relating to fundraising research, data, and finance.
Collaborated with other organisations within the community to build partnerships and enhance fundraising activities.

Frontline member of generic housing management team including day-to-day queries and problem solving.
Led on all consultation and engagement activities with tenants.
Led on the editing, design and production of the majority of corporate literature.
Extensively involved with regulatory compliance.
Led on tenant fundraising activities for community projects.
Monitored individual and team performance, implementing targeted support to drive improvement.
Coordinated services by cooperating with other health and welfare service providers, improving offerings to service users.

• Crisis Exhibition Sales across a portfolio of products covering Hospitality & Foodservice, The Restaurant Show & Food & Drink Expo.

Sales management and development on a leading national exhibition, The Restaurant Show.
Management of a separately branded ‘Show within a Show.'
Responsibility for management of one junior salesperson and day to day organisation of floor plan, operations liaison, show databases and revenue progression.
Managed key clients, database development and event feature development and sponsorship.
Retention of existing customers and substantial growth of customer base, product growth and sales volume.
Interfaced with customers, determined needs, provided recommendations and up-sold services.
Achieved exceptional client satisfaction feedback and ratings.
Generated company growth through market expansion and sales.
Carried out sales visits to current and prospective customers.