ZENA PETER
Greater London,Chadwell Heath
Summary
History of frontline customer facing experience as the focal point of contact linking clients to support services in the wider community. Interpersonal and communication skills that facilitate creative workshops to enhance solution focused advocacy. Strong ability to collaborate decipher and analyse information to support diverse clients and readiness to make an impact.
Overview
23
23
years of professional experience
1
1
Certification
Work History
English Tutor (Part Time)
Self-employed
02.2022 - Current
- Supported students by creating inclusive learning environments
- Monitored academic development and provided actionable feedback
- Guided individuals and small groups to reinforce educational concepts
- Reading assignments checking spelling for good use of English Grammar
Income Support Officer
Redbridge Local Authority
11.2021 - 02.2022
- Managed client's social care invoices and payments
- Processed reminders sent out to clients
- Processed financial transactions by telephone and in person
- Recorded and uploaded account details using Excel spreadsheets
Volunteer Support Worker
Body and Soul Charity, St Ives House, Farringdon.
05.2019 - 08.2021
- Assisted clients experiencing trauma through supportive interactions
- Encouraged self-esteem and confidence via creative workshops
- Supported clients with trauma-centred and holistic approaches
- Facilitated workshops that promoted emotional and psychological wellbeing
Sales Associate
Hobbs Retail Fashion
02.2018 - 12.2018
- Assisted customers to increase sales and enhance shopping experience.
- Negotiation & persuasive skills with a strong rapport with clients
- Replenish merchandise and participate in visual displays
- Processed financial transactions and dealt with return merchandise
Student Advisor
London South Bank University
01.2015 - 12.2017
- Maintained confidential records in compliance with data protection regulations
- Collaborated with staff identifying student need support and intervention
- Advice on navigating student journey and accessing available resources
- Supporting students with enquires courses exams and timetables
Teaching Assistant
Davenant Foundation School
09.2013 - 07.2015
- Provided one-to-one support to pupils enhancing their learning outcomes
- Offered emotional support and guidance to pupils, fostering resilience & well-being
- Social enrichment programmes to enhance and boost self-esteem
- Experience of working with confidential information and safeguarding disclosures
Family Support Worker
Islington Children's Services
04.2008 - 01.2015
- Carrying out statutory risk assessment to establish safeguarding concerns
- Advocated with multi-agency professionals for safeguarding care plan/provision
- Attending multi-agency and case conferences to collaborate and promote positive outcomes for clients
- Provided emotional and practical support to vulnerable clients, fostering resilience and wellbeing
- Adhered to requests for sensitive information, ensuring confidentiality and compliance with safeguarding protocols
- Participated in training programmes, enhancing skills and knowledge to better support client needs
Information/Advice Officer
Islington Children's Services
02.2003 - 03.2008
- Interviewing clients presenting at the office providing information and resources
- Liaised with diverse individuals using communication and interpersonal skills to deliver tailored support and resources
- Processed requests for information by analysing and deciphering cases, facilitating informed decision-making
- Provided information and received safeguarding referrals through duty desk, ensuring timely response to client needs
- Adhered to safeguarding procedures and legislation with diligence & accuracy
Education
Bachelor of Arts (Hons) - Bachelor of English Literature - English
Queen Mary College
University of London01-2000
Level 2 - Certificate in Counselling Skills
New Challenge
Wembley, LondonSkills
- Interpersonal negotiation
- Creative workshop facilitation
- Solution-focused advocacy
- Collaborative partnerships
- Information analysis
- Curriculum development
- Confident communication
- Risk assessment management
- Investigative interviewing
- Curriculum development
Certification
- UK Driving Licence
- BA. Hons English
- A' Level English
- A'Level Sociology
References
AVAILABLE UPON REQUEST
Education
Certificate In Contemporary Studies
BA. Hons English
Availability
AVAILABLE IMMEDIATELY
Hobbies and interests
- Reading
- Creative Writing
- Cooking & Baking
- Theatre
Career goals
To achieve professional autonomy at work
Completing & continuing CPD
To utilise transferable skills
Timeline
English Tutor (Part Time)
Self-employed
02.2022 - Current
Income Support Officer
Redbridge Local Authority
11.2021 - 02.2022
Volunteer Support Worker
Body and Soul Charity, St Ives House, Farringdon.
05.2019 - 08.2021
Sales Associate
Hobbs Retail Fashion
02.2018 - 12.2018
Student Advisor
London South Bank University
01.2015 - 12.2017
Teaching Assistant
Davenant Foundation School
09.2013 - 07.2015
Family Support Worker
Islington Children's Services
04.2008 - 01.2015
Information/Advice Officer
Islington Children's Services
02.2003 - 03.2008
Bachelor of Arts (Hons) - Bachelor of English Literature - English
Queen Mary College
Level 2 - Certificate in Counselling Skills
New Challenge