Zena Jasper
London,England
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Barista
No.11 pimlico road
London
05.2023 - 04.2024
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Created speciality drinks according to exact customer requests and preferences.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Head waitress
No.11 Pimlico Road
London
02.2023 - 04.2024
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Increased order value by upselling sides, drinks and desserts.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Accurately took orders, making menu recommendations as appropriate.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Advised on food and drink choices based on customer preferences.
- Prepared tables for guests and reset tables between customers.
- Checked customer IDs to confirm age before selling age-restricted products.
Waitress assistant
The Ivy Market Grill
London
10.2022 - 01.2023
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Polished glasses and cutlery to pristine standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Education
GCSEs - English
Oaklands School
London 09.2022 - 07.2023
Skills
- Team player
- Customer Service
- Multitasking
- Attention to Detail
- Strategic Planning
- Invoicing
- Product knowledge
- Upselling
- Table service
Timeline
Barista
No.11 pimlico road
05.2023 - 04.2024
Head waitress
No.11 Pimlico Road
02.2023 - 04.2024
Waitress assistant
The Ivy Market Grill
10.2022 - 01.2023
GCSEs - English
Oaklands School
09.2022 - 07.2023
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