Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic
Zena Baylis

Zena Baylis

Evesham,Worcestershire

Summary

Dedicated professional with extensive expertise in food service and hospitality, specialising in customer service and front-of-house operations. Proficient in managing bar services, handling cash transactions, and ensuring compliance with health and safety standards. Demonstrates strong skills in menu design, catering experience, and allergy awareness, contributing to exceptional dining experiences. Committed to maintaining high personal presentation standards and enhancing cafe service through effective stock control and food hygiene procedures.

Experienced Kitchen Chef with knack for creating delicious and visually appealing dishes. Known for improving kitchen workflow, reducing waste, and enhancing customer satisfaction. Skilled in leading team, maintaining high hygiene standards, and crafting innovative menus that attract repeat customers.

Hardworking and enthusiastic student eager to develop new skills and learn from kitchen team. Applies training and active listening skills to quickly understand and complete assigned tasks. Comfortable in high-pressure and busy environments.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Kitchen chef

Jeanie Kerr Abraham
Evesham, Worcestershire
01.2021 - 01.2022
  • Managed kitchen staff for smooth and efficient operations.
  • Implemented innovative recipes, resulting in menu diversification.
  • Demonstrated exceptional culinary skills by utilising fresh, local ingredients.
  • Trained junior chefs to elevate their cooking techniques.
  • Worked closely with suppliers for availability of quality produce.
  • Prepared gourmet dishes to enhance overall dining experience.
  • Supervised food preparation to maintain quality control.
  • Optimised resource usage, reducing unnecessary wastage.
  • Handled high volume orders with grace under pressure.
  • Adhered to dietary restrictions when designing customised meal plans.
  • Ensured food safety standards with regular cleanliness checks.
  • Monitored safety and hygiene standards throughout food preparation.
  • Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
  • Prepared fresh, enjoyable breakfasts, lunches, afternoon teas and dinners for diners.
  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Followed recipes precisely to deliver first-class meal quality and consistency.
  • Mentored staff in food preparation and storage best practices.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.

Bar tender

Rose Danby & Ade danby
Evesham, Worcestershire
01.2013 - 01.2016
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Assisted in menu planning offering innovative ideas based on popular preferences.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Resolved customer complaints promptly to maintain good relationships.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Recommended drinks to customers, increasing overall sales.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.

Waitress

Roberts Brown
Broadway, Worcestershire
01.2006 - 06.2013
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Provided top-notch service to customers, improved overall dining experience.
  • Maintained clean and organised dining area for customer comfort.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Managed table settings for enhanced dining experience.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Informed kitchen staff regarding special order requirements.
  • Prepared tables for guests and reset tables between customers.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Polished glasses and cutlery to pristine standards.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Stayed up to date on menu changes to accurately answer customer queries.

Hair salon assistant

Julie Baylis
Evesham, Worcestershire
01.2007 - 01.2009
  • Provided product advice for improved client hair care routines.
  • Managed appointment bookings to maximise stylist availability.
  • Facilitated smooth running of salon operations, meeting business goals.
  • Maintained salon cleanliness for a professional environment.
  • Updated inventory records for accurate stock control.
  • Upheld strict confidentiality with client information to respect privacy rights.
  • Prepared clients for hairstyling by washing and conditioning, resulting in better styling results.
  • Sanitised tools regularly to prevent cross-contamination.
  • Swept and cleaned stations after each service, maintaining hygienic standards.
  • Received payments and handled cash register, ensuring accurate financial transactions.
  • Greeted clients warmly, fostering a welcoming atmosphere.
  • Served refreshments to clients with upbeat customer service style.

Education

level 2 - Food hygiene and safety for catering

High speed trainning
Worcester, Worcestershire
/2021 - /2021

level 2 - Hair dressing

Hairdressing
Evesham, Worcestershire
/2009 - /2011

Skills

  • Special dietary requirements knowledge
  • Personal presentation standards
  • Cash handling
  • Customer Service
  • Food preparation
  • Espresso machine operation
  • Kitchen equipment usage
  • Menu design
  • Waiting tables
  • Bar management
  • Health and safety awareness
  • Preparing customer orders
  • Stock control
  • Cafe service
  • Food hygiene procedures
  • Allergy awareness
  • Front-of-house service
  • Catering experience
  • Food Hygiene

Affiliations

  • Darts
  • Dimond Art
  • cooking

Certification

I have a certifcate of achievent to show i have compleated my level 2 food hygiene and safety for catering.

Timeline

Kitchen chef

Jeanie Kerr Abraham
01.2021 - 01.2022

Bar tender

Rose Danby & Ade danby
01.2013 - 01.2016

Hair salon assistant

Julie Baylis
01.2007 - 01.2009

Waitress

Roberts Brown
01.2006 - 06.2013

level 2 - Food hygiene and safety for catering

High speed trainning
/2021 - /2021

level 2 - Hair dressing

Hairdressing
/2009 - /2011

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Zena Baylis