Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zeiad El Sebaey

Luton,Bedfordshire

Summary

Energetic and reliable individual excelling in customer-facing environments. Skilled in communication, relationship-building, and customer service, with a proven ability to enhance customer satisfaction and retain long-term clients. Multilingual in English, Arabic, and Italian, bringing versatility and adaptability to diverse roles. Adept at problem-solving, working under pressure, and collaborating with teams in fast-paced, demanding environments. Currently pursuing a Bachelor's degree in Computer Science, aiming to leverage academic knowledge and real-world experience in a dynamic internship role.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Representative

Greggs
Luton
01.2023 - 11.2024
  • Delivered exceptional customer service, addressing diverse issues and ensuring customer satisfaction
  • Assisted with cash handling and stock management, ensuring operational efficiency
  • Collaborated with the team to maintain a positive and productive workplace

Building PC's

self employed
Luton, Bedfordshire
01.2022 - Current
  • Handled heavy machinery carefully, mitigating risk of damage and injuries.
  • Facilitated regular inspections of machines to ensure optimal functioning at all times.
  • Enhanced productivity by effectively operating binding machines.
  • Prepared materials for efficient processing.

Chef

Old Moat House
Luton
02.2022 - 04.2022
  • Operated under pressure in a demanding kitchen environment, supporting team operations inside and outside the kitchen
  • Actioned feedback professionally to deliver positive customer outcomes
  • Developed strong time management and multitasking skills

Customer Service Assistant

Debenhams
Luton
11.2020 - 01.2021
  • Processed cash and card payments efficiently, reducing wait times during peak shopping periods
  • Resolved customer complaints calmly and effectively, enhancing the brand's reputation
  • Worked collaboratively in a team, performing cashier duties, product assistance, and store maintenance

Education

Bachelor’s Degree - Computer Science

Middlesex University
09.2023 - 11.2024

GCSEs -

Icknield High School
Luton
12.2016 - 06.2021

A-Levels - Computer Science , Psychology and Business Enterprise

Luton sixth form college
Luton
09.2021 - 06.2023

Skills

  • Coding in HTML, CSS , JavaScript , and Java
  • Customer Service
  • Fluency in Italian and Arabic
  • Complaint Management
  • Team Leadership
  • Multitasking
  • Adaptability
  • Work Ethic
  • Public Speaking
  • Communication

Timeline

Bachelor’s Degree - Computer Science

Middlesex University
09.2023 - 11.2024

Customer Service Representative

Greggs
01.2023 - 11.2024

Chef

Old Moat House
02.2022 - 04.2022

Building PC's

self employed
01.2022 - Current

A-Levels - Computer Science , Psychology and Business Enterprise

Luton sixth form college
09.2021 - 06.2023

Customer Service Assistant

Debenhams
11.2020 - 01.2021

GCSEs -

Icknield High School
12.2016 - 06.2021
Zeiad El Sebaey