Zeiad El Sebaey
Luton,Bedfordshire
Summary
Energetic and reliable individual excelling in customer-facing environments. Skilled in communication, relationship-building, and customer service, with a proven ability to enhance customer satisfaction and retain long-term clients. Multilingual in English, Arabic, and Italian, bringing versatility and adaptability to diverse roles. Adept at problem-solving, working under pressure, and collaborating with teams in fast-paced, demanding environments. Currently pursuing a Bachelor's degree in Computer Science, aiming to leverage academic knowledge and real-world experience in a dynamic internship role.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Representative
Greggs
Luton
2023.01 - 2024.11
- Delivered exceptional customer service, addressing diverse issues and ensuring customer satisfaction
- Assisted with cash handling and stock management, ensuring operational efficiency
- Collaborated with the team to maintain a positive and productive workplace
Building PC's
self employed
Luton, Bedfordshire
2022.01 - Current
- Handled heavy machinery carefully, mitigating risk of damage and injuries.
- Facilitated regular inspections of machines to ensure optimal functioning at all times.
- Enhanced productivity by effectively operating binding machines.
- Prepared materials for efficient processing.
Chef
Old Moat House
Luton
2022.02 - 2022.04
- Operated under pressure in a demanding kitchen environment, supporting team operations inside and outside the kitchen
- Actioned feedback professionally to deliver positive customer outcomes
- Developed strong time management and multitasking skills
Customer Service Assistant
Debenhams
Luton
2020.11 - 2021.01
- Processed cash and card payments efficiently, reducing wait times during peak shopping periods
- Resolved customer complaints calmly and effectively, enhancing the brand's reputation
- Worked collaboratively in a team, performing cashier duties, product assistance, and store maintenance
Education
Bachelor’s Degree - Computer Science
Middlesex University
2023.09 - 2024.11
GCSEs -
Icknield High School
Luton 2016.12 - 2021.06
A-Levels - Computer Science , Psychology and Business Enterprise
Luton sixth form college
Luton 2021.09 - 2023.06
Skills
- Coding in HTML, CSS , JavaScript , and Java
- Customer Service
- Fluency in Italian and Arabic
- Complaint Management
- Team Leadership
- Multitasking
- Adaptability
- Work Ethic
- Public Speaking
- Communication
Timeline
Bachelor’s Degree - Computer Science
Middlesex University
2023.09 - 2024.11
Customer Service Representative
Greggs
2023.01 - 2024.11
Chef
Old Moat House
2022.02 - 2022.04
Building PC's
self employed
2022.01 - Current
A-Levels - Computer Science , Psychology and Business Enterprise
Luton sixth form college
2021.09 - 2023.06
Customer Service Assistant
Debenhams
2020.11 - 2021.01
GCSEs -
Icknield High School
2016.12 - 2021.06