Zeeshan Quraishy
Walsall
Summary
Dedicated and experienced administrative professional with a strong background in providing efficient business support, stakeholder engagement, and team leadership. Passionate about improving processes, delivering exceptional customer service, and fostering collaborative environments to achieve operational excellence. Known for handling sensitive information with integrity, meeting deadlines, and solving complex problems with innovative solutions
Brings proven skills in managing diverse teams in the attainment of rigorous sales targets, enhancing bottom line value, increasing productivity, and reducing costs. Articulate and proactive, possessing outstanding communication and interpersonal skills, interacting effectively with individuals of all backgrounds with tact and diplomacy, forging strong and sustainable relations with major international clients.
Excels at handling multiple ongoing projects and roles, prioritising workloads to consistently achieve performance targets and willing to take responsibilities and assignments regardless of the challenge, working equally well on own initiative and as part of a team.
Committed to ongoing professional development, augmenting over 20 years’ experience in business leadership with a Post Graduate Diploma in Management Studies as well as an MBA.
Overview
30
30
years of professional experience
3987
3987
years of post-secondary education
Work History
Business analyst
Anderson Reed
Warrington, Cheshire
11.2024 - 02.2025
· Conducted an assessment of Pitman Training's business model, identifying opportunities for digital transformation through CRM implementation.
· Developed a comprehensive business case study, presenting cost-benefit analysis, risk assessment, and anticipate a projected revenue growth of 18% in the first quarter post-CRM implementation.
· Designed AS-IS Swimlane Diagrams to analyse existing workflows and identify inefficiencies in current spreadsheet-based data management.
· Created TO-BE Use Case Diagrams using Unified Modelling Language (UML) to illustrate proposed CRM functionalities and integration with a new landing page.
· Collaborated in Agile development by formulating user stories, ensuring CRM features aligned with business needs for 10 key users (sales, marketing, and management).
· Designed wireframes using Balsamiq Cloud to visualize UI/UX improvements for the CRM system.
· Led User Acceptance Testing (UAT) to validate CRM functionality and alignment with business requirements.
· Assessed and compared three CRM solutions (Mailchimp, Active Campaign, Salesforce) to determine the most suitable option within a £97K budget.
· Worked alongside Anderson Reed's project leads to ensure successful CRM implementation which is currently ongoing.
Senior administrative officer / Caseworker
Khalid Mahmood MP(ex) Constituency Office
Birmingham, Perry Barr, West Midlands
12.2015 - 08.2024
- Devised and executed innovative brand strategies for company products to expand market share.
- Led business development and sales management processes, consistently meeting targets by developing strong relationships with key client decision makers.
- Took ownership of administrative tasks to support the ongoing growth and development of the company.
- Managed client relationships, proactively resolved issues and concerns in a professional manner, consistently retained business and maintained customer satisfaction.
- Monitored inventory and ordering processes to ensure the availability of appropriate stock and resources to support business operations.
Business Development Manager
Spectrum Colour Lab Ltd.
Nairobi, Kenya, Nairobi
01.1995 - 10.2014
Education
Master of Business Administration - Management Studies
University of Leicester
Leicester 10.1993 - 11.1994
Post Graduate Diploma in Management Studies - Business Management
City Of London College
City of LondonCertificate & Diploma ABE - Business Management
City Of London College
City of LondonSkills
1 Management and Leadership
Team Management: Supervised staff, conducted professional development reviews, and handled conflict management
Business Development: Developed and executed strategies to expand market share and optimize business growth
Event Management: Coordinated events and managed MP surgeries efficiently
Operational Management: Managed office expenses, budget, and resource allocation to ensure operational efficiency
2 Stakeholder and Client Relationship Management
Stakeholder Engagement: Developed and maintained effective relationships with internal and external stakeholders, including local authorities and governmental departments
Client Relations: Managed and retained business through strong client relationship management and proactive issue resolution
Public Engagement: Handled complex and sensitive public inquiries, ensuring positive outcomes
3 Strategic Planning and Decision-Making
Strategic Planning: Devised brand strategies, managed business operations, and directed activities associated with financial management
Decision-Making: Made executive decisions to improve business processes and adapt the company's business model to the digital age
4 Communication and Interpersonal Skills
Communication: Articulated ideas effectively, both in written and verbal communication, across diverse backgrounds
Interpersonal Skills: Interacted with tact and diplomacy, forging strong relationships with international clients and stakeholders
5 Administrative and Process Improvement
Administrative Support: Provided comprehensive administrative support, including diary management, case management, and legislative compliance
Process Improvement: Identified and implemented operational synergies to enhance business processes and workflow strategies
6 Research and Analytical Skills
Research: Conducted thorough research to ensure fluid case progression and informed decision-making
Analytical Thinking: Applied analytical skills to solve complex problems and optimize business operations
7 IT and Technical Skills
IT Proficiency: Proficient in MS Office, including Word and Excel
Technology Adaptation: Successfully transitioned a business model to adapt to the digital age
8 Multilingual Proficiency
Languages: Fluent in English, Urdu, Punjabi, Hindi, and Kiswahili, enabling communication with a broad range of clients and stakeholders
References
References available upon request.
Timeline
Business analyst
Anderson Reed
11.2024 - 02.2025
Senior administrative officer / Caseworker
Khalid Mahmood MP(ex) Constituency Office
12.2015 - 08.2024
Business Development Manager
Spectrum Colour Lab Ltd.
01.1995 - 10.2014
Master of Business Administration - Management Studies
University of Leicester
10.1993 - 11.1994
Post Graduate Diploma in Management Studies - Business Management
City Of London College
Certificate & Diploma ABE - Business Management
City Of London College
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