Overview
Work history
Education
Skills
Timeline
Generic

ZEESHAN MUSTHAFA

LONDON,F8

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Sales advisor

H&M Hennes and Mauritz UK Ltd
London
11.2024 - 02.2025
  • Inspired customers by delivering exceptional service, actively promoting campaigns, offers, and activities, ensuring memorable shopping experience that contributed to store sales and profit goals.
  • Provided expert guidance by assisting customers in selecting products, offering styling advice, and sharing knowledge on latest fashion trends.
  • Collaborated effectively with dedicated team to ensure smooth store operations, sharing product knowledge and offering constructive feedback to foster personal and team development.
  • Ensured safety by following health and safety routines, promoting safe and welcoming environment for both customers and colleagues.

Marketing & Customer Support Assistant

Crispy Grill Restaurant
Dubai
10.2022 - 09.2023
  • Led influencer marketing campaigns that increased Google Business engagement by over 100%, while boosting daily sales from AED 4,000 to 10,000–12,000 through viral social media content (1M+ views).
  • Created high-impact visual content with photographers and influencers, enhancing brand visibility and customer interest across Instagram, TikTok, and WhatsApp.
  • Maintained over 95% customer retention by implementing loyalty programs and providing personalized service across all customer touchpoints.
  • Ensured 100% customer satisfaction by conducting daily quality checks, monitoring lead times, and addressing feedback promptly to uphold service excellence.

Customer Service and Accounts Assistant

Damas Furniture L.L.C
Dubai
03.2022 - 09.2022
  • Maintained daily financial operations, recorded transactions, reconciled accounts, and prepared financial reports to ensure timely and accurate financial data management.
  • Provided exceptional customer service both in-store and online, addressing clients’ needs, ensuring satisfaction, and building positive relationships through proactive communication on social media.
  • Coordinated employee schedules and supported sales teams in ordering materials, ensuring optimal store operations and timely fulfillment of client requirements.
  • Upheld company standards by engaging with clients on social media, addressing inquiries with enthusiastic responses, and enhancing the brand’s reputation to foster customer loyalty.

Education

MSc - International Business Management

Loughborough University London
London
01.2024 - 01.2025

B.A (Hons) - International Business

Middlesex University
Dubai
09.2019 - 08.2022

Skills

  • Data Analysis
  • Financial Management
  • Customer Service
  • Communication
  • Productivity and organisation
  • Teamwork

Timeline

Sales advisor

H&M Hennes and Mauritz UK Ltd
11.2024 - 02.2025

MSc - International Business Management

Loughborough University London
01.2024 - 01.2025

Marketing & Customer Support Assistant

Crispy Grill Restaurant
10.2022 - 09.2023

Customer Service and Accounts Assistant

Damas Furniture L.L.C
03.2022 - 09.2022

B.A (Hons) - International Business

Middlesex University
09.2019 - 08.2022
ZEESHAN MUSTHAFA