Inspired customers by delivering exceptional service, actively promoting campaigns, offers, and activities, ensuring memorable shopping experience that contributed to store sales and profit goals.
Provided expert guidance by assisting customers in selecting products, offering styling advice, and sharing knowledge on latest fashion trends.
Collaborated effectively with dedicated team to ensure smooth store operations, sharing product knowledge and offering constructive feedback to foster personal and team development.
Ensured safety by following health and safety routines, promoting safe and welcoming environment for both customers and colleagues.
Marketing & Customer Support Assistant
Crispy Grill Restaurant
Dubai
10.2022 - 09.2023
Led influencer marketing campaigns that increased Google Business engagement by over 100%, while boosting daily sales from AED 4,000 to 10,000–12,000 through viral social media content (1M+ views).
Created high-impact visual content with photographers and influencers, enhancing brand visibility and customer interest across Instagram, TikTok, and WhatsApp.
Maintained over 95% customer retention by implementing loyalty programs and providing personalized service across all customer touchpoints.
Ensured 100% customer satisfaction by conducting daily quality checks, monitoring lead times, and addressing feedback promptly to uphold service excellence.
Customer Service and Accounts Assistant
Damas Furniture L.L.C
Dubai
03.2022 - 09.2022
Maintained daily financial operations, recorded transactions, reconciled accounts, and prepared financial reports to ensure timely and accurate financial data management.
Provided exceptional customer service both in-store and online, addressing clients’ needs, ensuring satisfaction, and building positive relationships through proactive communication on social media.
Coordinated employee schedules and supported sales teams in ordering materials, ensuring optimal store operations and timely fulfillment of client requirements.
Upheld company standards by engaging with clients on social media, addressing inquiries with enthusiastic responses, and enhancing the brand’s reputation to foster customer loyalty.