ZEESHAN MUSTHAFA
LONDON,F8
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Sales advisor
H&M Hennes and Mauritz UK Ltd
London
2024.11 - 2025.02
- Inspired customers by delivering exceptional service, actively promoting campaigns, offers, and activities, ensuring memorable shopping experience that contributed to store sales and profit goals.
- Provided expert guidance by assisting customers in selecting products, offering styling advice, and sharing knowledge on latest fashion trends.
- Collaborated effectively with dedicated team to ensure smooth store operations, sharing product knowledge and offering constructive feedback to foster personal and team development.
- Ensured safety by following health and safety routines, promoting safe and welcoming environment for both customers and colleagues.
Marketing & Customer Support Assistant
Crispy Grill Restaurant
Dubai
2022.10 - 2023.09
- Led influencer marketing campaigns that increased Google Business engagement by over 100%, while boosting daily sales from AED 4,000 to 10,000–12,000 through viral social media content (1M+ views).
- Created high-impact visual content with photographers and influencers, enhancing brand visibility and customer interest across Instagram, TikTok, and WhatsApp.
- Maintained over 95% customer retention by implementing loyalty programs and providing personalized service across all customer touchpoints.
- Ensured 100% customer satisfaction by conducting daily quality checks, monitoring lead times, and addressing feedback promptly to uphold service excellence.
Customer Service and Accounts Assistant
Damas Furniture L.L.C
Dubai
2022.03 - 2022.09
- Maintained daily financial operations, recorded transactions, reconciled accounts, and prepared financial reports to ensure timely and accurate financial data management.
- Provided exceptional customer service both in-store and online, addressing clients’ needs, ensuring satisfaction, and building positive relationships through proactive communication on social media.
- Coordinated employee schedules and supported sales teams in ordering materials, ensuring optimal store operations and timely fulfillment of client requirements.
- Upheld company standards by engaging with clients on social media, addressing inquiries with enthusiastic responses, and enhancing the brand’s reputation to foster customer loyalty.
Education
MSc - International Business Management
Loughborough University London
London 2024.01 - 2025.01
B.A (Hons) - International Business
Middlesex University
Dubai 2019.09 - 2022.08
Skills
- Data Analysis
- Financial Management
- Customer Service
- Communication
- Productivity and organisation
- Teamwork
Timeline
Sales advisor
H&M Hennes and Mauritz UK Ltd
2024.11 - 2025.02
MSc - International Business Management
Loughborough University London
2024.01 - 2025.01
Marketing & Customer Support Assistant
Crispy Grill Restaurant
2022.10 - 2023.09
Customer Service and Accounts Assistant
Damas Furniture L.L.C
2022.03 - 2022.09
B.A (Hons) - International Business
Middlesex University
2019.09 - 2022.08