Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Zeeshan Hussain

Coventry

Summary

Empathetic and customer-focused professional with over 3 years of experience in fast-paced environments, including retail, hospitality, and call centres. Skilled in communication, complaint resolution, and delivering exceptional service. Proven ability to handle challenging situations with a calm and positive approach, ensuring customer satisfaction. Adaptable and eager to contribute to Severn Trent's mission of providing reliable water services to communities.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work history

Social Media Marketing Manager & Customer Service Advisor

NEY Ltd
Coventry
02.2024 - 10.2024
  • Developed and implemented social media campaigns to enhance brand presence.
  • Monitored and responded to customer enquiries via various channels, ensuring timely and professional communication.
  • Collaborated with internal teams to align marketing strategies with customer service objectives.
  • Gained hands-on experience in warehouse operations to stay informed about product offerings.

Retail Sales Assistant

Tesco Express
Birmingham
03.2021 - 04.2023
  • Assisted customers with purchases, returns, and product information in a high-traffic retail environment.
  • Operated tills, managed cash, and balanced registers at the end of shifts.
  • Resolved customer complaints on the shop floor, ensuring positive outcomes.
  • Maintained merchandise displays and stock levels according to company standards.

Front of House Assistant

My Dhabba Restaurant
Coventry
01.2020 - 02.2021
  • Greeted and served customers in a busy restaurant environment, ensuring a welcoming and friendly atmosphere.
  • Took orders accurately, handled payments, and coordinated with kitchen staff to ensure timely service.
  • Managed table settings, cleanliness, and overall dining area presentation to maintain health and safety standards.
  • Resolved customer concerns promptly to enhance the dining experience and encourage repeat business.

Education

BTEC Level 2 - Information & Creative Technology

Sandwell College
08.2021 - 06.2022

BTEC Level 1 - Information Technology

Sandwell College
08.2020 - 06.2021

GCSE - Math and English Language

Sandwell College
08.2020 - 01.2021

Skills

  • Customer Communication
  • Problem Solving
  • Complaint Handling
  • Team Collaboration
  • Adaptability
  • Product Knowledge

Personal Information

Title: Customer Advisor

Timeline

Social Media Marketing Manager & Customer Service Advisor

NEY Ltd
02.2024 - 10.2024

BTEC Level 2 - Information & Creative Technology

Sandwell College
08.2021 - 06.2022

Retail Sales Assistant

Tesco Express
03.2021 - 04.2023

BTEC Level 1 - Information Technology

Sandwell College
08.2020 - 06.2021

GCSE - Math and English Language

Sandwell College
08.2020 - 01.2021

Front of House Assistant

My Dhabba Restaurant
01.2020 - 02.2021
Zeeshan Hussain