Zeeshan Ghaffar
slough,United Kingdom
Summary
Dynamic professional with a strong background in leadership, organisational skills, and communication. Proven expertise in customer service, cash handling, and management. Proficient in Microsoft Excel, with a focus on enhancing operational efficiency. Seeking to leverage skills and experience to contribute to a forward-thinking organisation.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Assistant night manager
Fjb hotels
Poole, Dorset
2024.09 - 2025.09
- Completed administrative tasks meticulously, maintaining proper records of activities during the night shift.
- Assisted in updating room availability status using hotel management software, securing optimal occupancy rates.
- Escalated serious issues or complaints to higher management immediately ensuring prompt action taken where necessary.
- Handled late-night food and beverage requests professionally, meeting guest expectations without fail.
Team leader supervisor
McDonald's
Bournemouth, united kingdom
2023.02 - 2025.01
Customer Trading Assistant
Apna Bank
Mirpur
2021.09 - 2023.05
Assistant Manager (Full Time)
Tea Kada
Mirpur
2017.07 - 2020.08
Education
Master's degree - International Business
Ulster Business School
Birmingham City Centre, West Midlands 2023.10 - 2024.11
Bachelor of Science - banking and finance
MUST (MIRPUR UNIVERSITY OF SCIENCE AND TECHNOLOGY)
2017.09 - 2021.11
GCSEs - Computer
National Foundation School
kashmir, Pakistan 2012.01 - 2014.05
Skills
- Leadership
- Organisational skills
- Communication skills
- Customer service
- Cash handling
- Management
- Microsofe Excel
Certification
- COSHH April 2025 to Present
- LEGIONELLA AWARENESS April 2025 to Present
- FIRE WARDEN April 2025 to Present
- FOOD ALLERGY AWARENESS April 2025 to Present
- FOOD SAFETY & HYGIENE April 2025 to Present
- GDPR UK ESSENTIALS April 2025 to Present
Languages
Punjabi - Fluent
Beginner
Urdu - Fluent
Beginner
English - Fluent
Beginner
Personal Details
- Driver's License: Motorcycles
- Eligible to work in the UK: Yes
- Highest Level of Education: Master's
- Industry: Hospitality & Tourism
- Total years of experience: 5
Affiliations
Reading books and playing cricket
Timeline
Assistant night manager
Fjb hotels
2024.09 - 2025.09
Master's degree - International Business
Ulster Business School
2023.10 - 2024.11
Team leader supervisor
McDonald's
2023.02 - 2025.01
Customer Trading Assistant
Apna Bank
2021.09 - 2023.05
Bachelor of Science - banking and finance
MUST (MIRPUR UNIVERSITY OF SCIENCE AND TECHNOLOGY)
2017.09 - 2021.11
Assistant Manager (Full Time)
Tea Kada
2017.07 - 2020.08
GCSEs - Computer
National Foundation School
2012.01 - 2014.05