Zeeshan Amir
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
Work History
Team Leader
Creams Café
09.2023 - 08.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Evaluated customer needs and feedback to drive product and service improvements.
Warehouse Assistant
COOPLE
09.2022 - 09.2023
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Sales Assistant
COOPLE
09.2022 - 09.2023
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Manager Student Affairs
ARQAM IT Institute, Virtual University Of Pakistan
09.2021 - 09.2022
- Controlled resources and assets for department activities to comply with institute standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity .
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Master of Science in Project Management -
University of the west of Scotland (UWS)
09.2023
Bachelor's of Science in Electrical Engineering - undefined
COMSATS University Islamabad (CUI)
09.2021
Pre-Engineering - undefined
Higher Secondary School Certificate (HSSC)
05.2017
Computer Science - undefined
Secondary School Certificate(SSC)
05.2015
Skills
- Time Management
- Hospitality
- Event Preparation
- Customer-Oriented
- Inventory Control
- Production Management
- Schedule Management
- Food Services
- Cash handling expertise
Timeline
Team Leader
Creams Café
09.2023 - 08.2024
Warehouse Assistant
COOPLE
09.2022 - 09.2023
Sales Assistant
COOPLE
09.2022 - 09.2023
Assistant Manager Student Affairs
ARQAM IT Institute, Virtual University Of Pakistan
09.2021 - 09.2022
Master of Science in Project Management -
University of the west of Scotland (UWS)
Bachelor's of Science in Electrical Engineering - undefined
COMSATS University Islamabad (CUI)
Pre-Engineering - undefined
Higher Secondary School Certificate (HSSC)
Computer Science - undefined
Secondary School Certificate(SSC)
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