Zeenat Ara Samina

• Hold in charge of the Customer Service Department at EW Villa Medica – since start up, being solely responsible to deal with the VIP clients including Home Minister and other Premier Clients;
• Organise and facilitate seamless customer service flow;
• Inform clients about offered services including floor walkthrough;
• Engage with existing departments to secure effective connections aimed at increasing in-house marketing activities;
• Coach Customer Service professionals, nurses, and operational personnel in cultivating right attitude and communication skills as mandated by company guidelines;
• Formulate and modify standard operating procedures for diagnostic, detoxification, and repair of health devices;
• Engage with MY SOFT – software development company, to confirm accurate process application in software development relevant to Customer Service;
• Addressing customer queries and complaints in accordance with clients' requirements to guarantee maximum customer satisfaction;
• Maintain client records.

Achievements:

• Promoted from Customer Relations Executive to Assistant Manager Customer Relations, under no immediate manager, over a period of 10 months at EW Villa Medica -Bangladesh.

• Facilitated student internships and alumni job placements by liaising with multiple organisations, there-by headhunting to source top-tier candidates for available positions while supporting candidates during recruitment phases to enhance their prospects.
• Coordinate seminars and workshops designed to inspire students and elevate their comprehension of career aspirations.
• Drafting documentation such as MOUs and various proposals;
• Monitoring alumni employment records.
• Crafted new strategy that streamlined tracking of alumni job records at American International University – Bangladesh (AIUB).

Achievements:

• Strengthened company relations, achieving 20% growth in annual job fair participants at AIUB.
• Requested to take over as Director of OPA by Pro-Vice Chancellor after current director's retirement.

• Processed all data related to ISA accounts, including cash ISAs and stocks and shares.
• Conducted quality checks and monitored hourly figures to ensure compliance with service level agreements (SLAs);
• Engaged with customers and banks to resolve account-related inquiries and take necessary actions;
• Participated in urgent discussions during absence of Flow Leaders.

Achievements:

• Not Applicable

• Worked for Manchester United as Waiting on.
• Worked in kiosk for Manchester Arena.

• Collaborate with International Coordinator, engage with key partners and communicate across all levels from routine administration to Ministers and representatives of donor agencies to enhance standards of textile institutes and industries in Bangladesh.
• Assist in work plans, budgets, implementation guidelines of the activities related to the project and take necessary actions;
• Coordinate with the Chairman of International Events and thereby increase fellowship textile professionals in Bangladesh.
• Worked as Liaison Officer to the International Coordinator before being promoted to Programme officer in the United Nations Industrial Development Organization.

Achievements:

• Given in charge by “The Textile Institute”, UK to promote the advancement of The Textile Institute in Bangladesh;
• Created Power Point Presentations that has been presented by the International Coordinator of UNIDO in International Conferences.

• Connect with Regional Manager, work alongside maintenance expert, and communicate across all levels to optimise administration and sales strategy for start-up franchise;
• Administrative responsibilities including updating data records associated with sales and preparing price quotations for potential customers;
• Planning experts, sales team, customer visits and ensure proper coordination within the team;
• Sales and Marketing efforts involving detailing engineering functionalities of machines to clients;
• After sales service to ensure customers positive attitude towards the brand;
• Arranging seminars to elevate sales figures;
• Telesales;
• Visa related issues of Management for factory visits in New Zealand.

Achievements:

• Not Applicable