Zed Houlston
Summary
Current university student enthusiastic about assisting others and striving for excellence. Possesses impressive customer service, sales and problem solving skills strengthened by experience. Proactive and goal-oriented individual talented at working in a team environment.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Hammonds Catering
Telford, Shropshire
2025.07 - 2025.11
- Warmly greeted customers to build rapport and create welcoming atmosphere.
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Remembered key client features, such as allergen information.
- Collaborated effectively with kitchen staff to provide smooth, efficient food service to diners.
- Removed dirty dishes, cups, and waste from tables where appropriate.
- Remained respectful of the formal setting while serving food to a large number of guests.
Sales Assistant
Clarks
Shrewsbury, Shropshire
2025.07 - 2025.09
- Collaborated with team members to achieve store KPIs, and contribute to store success.
- Processed sales transactions efficiently, handling cash and card payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Upsold shoe care and targeted customer needs, using consultative sales techniques.
- Replenished items and organised displays to keep stock looking professional.
Volunteer
Shrewsbury Flaxmill Maltings
Shrewsbury, Shropshire
2022.04 - 2022.04
- Worked in a team of fellow volunteers to deliver a workshop to children and their families.
- Explained simple science concepts to children, adapting explanations to fit group size, age range, and understanding.
- Multitasked efficiently to keep the space clean, demonstrate activities to multiple groups of children, and communicate with visitors and the team.
- Answered visitors' questions, referring them to staff where necessary.
- Developed organisational and time management skills by balancing volunteering with other responsibilities.
- Followed the rules and safety regulations of the museum while delivering the workshop.
Education
A levels -
Shrewsbury Colleges Group
Shrewsbury2024-08
9x GCSEs -
Holy Trinity Academy
Telford2022-08
Forensic Science -
De Montfort University
Leicester2027-06
Skills
- Time management
- Team collaboration
- Communication skills
- Problem solving
- Multitasking
- Product upselling
- Cash handling
- Customer Service
Hobbies and interests
- Climbing
- Swimming
- Drawing
- DNA & Genetics
Timeline
Hospitality Worker
Hammonds Catering
2025.07 - 2025.11
Sales Assistant
Clarks
2025.07 - 2025.09
Volunteer
Shrewsbury Flaxmill Maltings
2022.04 - 2022.04
A levels -
Shrewsbury Colleges Group
9x GCSEs -
Holy Trinity Academy
Forensic Science -
De Montfort University