ZEBA PERWEEN
Newcastle Upon Tyne
Summary
Detail-oriented professional skilled in developing analytical reports that evaluate problems and recommend practical solutions. Experienced in managing assigned responsibilities, learning new processes quickly, and contributing ideas to improve outcomes.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Customer Support Executive
Blinkit
2025.05 - Current
- Handled customer and delivery partner queries for Blinkit through voice and system support.
- Resolved issues related to orders, deliveries, payments, refunds, and app-related concerns.
- Ensured high service quality through clear communication, accurate documentation, and timely resolution of issues.
- Maintained professionalism while dealing with customer complaints and escalations.
- Followed company policies and quality standards to ensure customer satisfaction.
- Job Responsibilities:
Education
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Matriculation G.G.P.S. School
Bokaro Steel City, Jharkhand, IndiaMSc - Artificial Intelligence in Business
Newcastle University
Newcastle, UK01.2027
Bachelor of Commerce (B.Com) - undefined
Bhawanipur Education Society
Kolkata, West Bengal, India01.2024
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Intermediate National Institute of Open Schooling
Bokaro Steel City, Jharkhand, India01.2021
Skills
- Customer Service – Providing friendly and helpful service to customers and guests
- Communication Skills – Communicating clearly and politely with customers, colleagues and management
- Teamwork – Working effectively with team members in busy retail and hospitality environments
- Problem-Solving – Handling customer complaints and resolving issues calmly and professionally
- Time Management – Managing tasks efficiently during busy periodsAdaptability – Adjusting quickly to changing customer needs and workplace demands
- Professionalism – Maintaining a polite, positive and presentable approach
- Working Under Pressure – Maintaining service quality during busy shifts
- Conflict Resolution – Dealing with difficult situations patiently and respectfully
Personal Information
Work Permit: UK Student Visa (Eligible to work up to 20 hours/week during term time)
LANGUAGE
English: Professional Working Proficiency
Hindi: Native / Bilingual
Accomplishments
- ABest Anchor Award during school academics
Section name
Work Eligibility: UK Student Visa (Eligible to work up to 20 hours/week during term time)
Timeline
Customer Support Executive
Blinkit
2025.05 - Current
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Intermediate National Institute of Open Schooling
Bachelor of Commerce (B.Com) - undefined
Bhawanipur Education Society
MSc - Artificial Intelligence in Business
Newcastle University
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Matriculation G.G.P.S. School