Zaynab Alghrich
Student
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Retail Salesperson
Jose Gonzales Moreno
MADRID, SPAIN
09.2021 - 08.2022
- Welcoming and engaging with customers as they enter the store.
- Assessing customers' needs and suggesting solutions to their problems.
- Working with cash registers and processing payments.
- Setting and attaining sales goals.
- Giving customers advice about sales and promotions.
- Generated brand awareness and positive product impressions to increase sales.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked with loss prevention in monitoring shopper behavior.
- Issued receipts and processed refunds, credits or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers with locating and choosing merchandise in store departments.
- Answered questions about store policies and addressed customer concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Increased sales and customer satisfaction through personalized servicing.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Education
Psychology and Criminology - Social science
Westminster university
City of London, LND 09.2022 - Current
Skills
Microsoft applications proficiency
Organization
Product promotions
Sales expertise
Cash Handling
Point of sale operation
Product and service sales
Problem-Solving
Organization and Time Management
Cultural Awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Psychology and Criminology - Social science
Westminster university
09.2022 - Current
Retail Salesperson
Jose Gonzales Moreno
09.2021 - 08.2022