Zayd Rasool
East Molesey,SRY
Summary
Senior business and technology executive with a proven track record in strategic and operational leadership across global organizations. Recognized expert in driving digital transformation, optimizing global service delivery, and aligning technology initiatives with corporate goals. Extensive background in Pharmaceuticals, R&D, Manufacturing, Supply chain, Commercial , Medical and Finance, with a strong focus on operational excellence and value delivery. Demonstrated ability to develop technology roadmaps and implement innovative solutions that fuel growth. Skilled in leading mergers, acquisitions, and global programs, fostering high-performing teams and a culture of innovation. Over a decade of experience at a top global pharmaceutical brand, adept at enhancing business processes and technology architecture. Holds a master's degree in software engineering and certifications in business management, leadership, analytics, and AI from prestigious institutions. Board member experience further enhances strategic direction and operational performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Global Head, External Expert Engagement (EEE), Commercial
GlaxoSmithKline (GSK)
11.2022 - Current
- Leading global organization enabling compliant & efficient engagement with Healthcare Professionals (HCPs), Patients, and Healthcare Organizations (HCOs) across GSK and ViiV.
- Oversee policies, governance, operations, and enterprise systems that facilitate HCP/EE and HCO engagements.
- Direct team of senior leaders managing strategy and operational delivery across regional hubs, payment services, and transparency service, with team of 200+ across 15 countries.
- Develop comprehensive people, process, governance, technology, and data strategies for EEE organization.
- Collaborate with cross-functional teams in Commercial, Medical/R&D, Vaccines, ViiV, Finance, Legal, Procurement, and Compliance to enhance service delivery and ensure alignment with corporate values.
- Manage £14.5M budget, ensuring effective financial planning, resource allocation, and performance monitoring.
- Trusted partner to C-suite executives, General Managers, Business Unit Leaders, and Compliance teams.
Key Achievements: - Established strategic vision and sustainable service delivery model focused on talent, culture, and operational performance.
- Standardized processes for HCP/EE, Patient, and HCO engagements across GSK and ViiV.
- Implemented enterprise-wide system that streamlined engagement processes in 50+ countries, enhancing efficiency and compliance.
- Achieved 70% improvement in HCP/EE payments and reduced cycle times by 80% through impactful digital transformation initiatives.
- Realized £5M in cost savings through organizational transformation and process optimization.
- Championed development of strategic support model in collaboration with Tech and PwC, resulting in 50% reduction in support costs.
- Initiated AI program that eliminated 100+ trainer hours by supporting targeted training across businesses.
- Improved operational processes resulting in 95% increase in overall efficiency.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Director Data Analytics, Automation & Governance, Finance
GlaxoSmithKline (GSK)
10.2017 - 11.2022
- Led global service function, driving operational excellence, compliance, and business optimization for GSK’s Trade Compliance operations
- Focused on governance, digital transformation, and technology enablement to ensure efficient and compliant global trade operations
- Managed budget of £7m, delivered cost savings of ~700k per year. through resource, process & technology optimization.
- Built and led cross-functional teams responsible for governance, data analytics, automation, and AI solutions, enhancing compliance and operational performance across organization
- Spearheaded deployment of over 100 robotic process automations (RPAs), streamlining workflows and significantly improving efficiency in Trade Compliance processes
- Directed digital transformation of core Trade Compliance functions, leveraging advanced systems, automation, and data analytics to optimize global operations
- Pioneered digital transformation of GSK’s Sanctions Screening processes, achieving significant operational gains through automation
- Delivered GSK's first AI-driven compliance solution for Incoterms process, enhancing accuracy and adherence across global trade functions
- Developed and executed comprehensive governance strategies covering risk management, vendor oversight, and project execution, ensuring robust operational control
- Implemented data-driven strategy that improved decision-making capabilities and drove continuous operational improvements
- Achieved £1M in annual cost savings through targeted business transformation and optimization initiatives
- Led complex integration and divestment projects, including establishment of Trade Compliance for Haleon as part of GSK’s Consumer Health divestment
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Global Service Operations Lead, Finance
GlaxoSmithKline (GSK)
04.2016 - 10.2017
- Provided strategic leadership and operational oversight for GSK’s Customs Duty Management services, ensuring global compliance, and driving duty optimization through technology modernization and business transformation
- Led development and execution of governance frameworks, process improvements, and innovative digital solutions to enhance operational efficiency
- Served as key strategic advisor to Head of Duty Management, partnering closely on compliance, duty optimization, and operational initiatives
- Spearheaded design and implementation of service operations processes, project management frameworks, and governance standards to ensure best-in-class service delivery
- Leveraged cutting-edge digital tools and technologies to modernize operations, driving business excellence achieving 70% efficiency improvements across global function
- Delivered scalable technology systems that optimized costs while enhancing operational agility and compliance
- Innovated industry-first Tax and Statistics service in partnership with GSK Tax and KPMG, setting new standard for collaboration and service delivery.
- Developed comprehensive communication and training programs to ensure alignment and knowledge-sharing across global teams
- Transformed duty management operations by integrating advanced digital solutions and creating scalable frameworks that optimized performance by 80% and delivered 40% cost-efficiency
- Successfully collaborated with cross-functional teams to pioneer innovative services that enhanced GSK's compliance and reporting capabilities on global scale.
- Developed and embedded governance frameworks that improved transparency, efficiency, and operational performance across GSK's Customs and Statutory Compliance functions
- Supported Statutory Compliance function by introducing governance enhancements and driving continuous improvement initiatives, resulting in improved operational efficiency and reduced risk.
- Delivered $172k per year savings on vendor contract through implementation of IT system for Global Data & FTA business.
Service Manager, Global Manufacturing & Supply Chain Tech
GlaxoSmithKline (GSK)
04.2015 - 04.2016
- Led global supply chain planning services, delivering comprehensive systems, 100+ process optimization, governance, and data analytics to support Global Manufacturing, Supply Chain, and R&D operations
- Ensured the efficient execution of product planning and logistics processes, driving operational efficiency and business success
- Led Strategy and Service Performance Management function to optimize technology services across Global Manufacturing and Supply Chain
- Managed M&A activities for Novartis, ensuring smooth integration
IT Service Portfolio Manager, Global Tech
GlaxoSmithKline (GSK)
06.2013 - 04.2015
- Provided strategic and operational leadership for the global IT service portfolio, ensuring efficient service delivery while minimizing costs and risks across all GSK business functions.
- Achieved £4m cost avoidance for GSK's IT organization through guidance and consultation on IT initiatives driving reusability of services across functions.
- Delivered £3,5m in overall IT costs through process improvements, contract negotiations and elimination of redundant IT assets.
- Guided Mergers, Acquisitions & Divestment activities with projects and service teams.
- Supported implementation of ERP across GSK & corresponding integration waves, built sustainable services to support global implementation and support of Workday & Veeva solution.
Senior Service Specialist, Pharma & Consumer Tech
GlaxoSmithKline (GSK)
10.2012 - 06.2013
- Managed global IT operations, technology projects and service improvement initiatives for GSK’s Pharma, Commercial Analytics, Sales, Marketing and Consumer businesses
Service Design Lead, Global Tech
GlaxoSmithKline (GSK)
06.2011 - 11.2012
- Streamlined IT service design across GSK by leading cross functional team to deliver unified strategy, process & standard for service design achieving 80% reduction in service design variation across IT.
IT Specialist, Pharma Tech
GlaxoSmithKline (GSK)
10.2009 - 10.2012
- Managed delivery of IT services & >100 business improvement projects supporting Europe & UK Pharmaceutical, Commercial Analytics, Sales, and Marketing business
Systems Analyst, Pharma Tech
GlaxoSmithKline (GSK)
07.2008 - 10.2009
- Managed 3 IT services & 10 business improvement projects supporting £1b sales for UK Pharmaceuticals and Commercial Analytics business
Software Engineer
Evaluate Technologies Ltd.
09.2007 - 07.2008
- Managed design, development and maintenance of award winning advanced online mortgage software delivering $14m profit for organization through sale of product across businesses in UK & US
Software Engineer (internship)
Applied Network Solutions Ltd.
05.2007 - 09.2007
- Implemented a multi-threaded queue processor solution eliminating 100% risk to business related to concurrency control and performance issues.
Software Developer (internship)
DSL Dishnet Pvt. Ltd.
09.2005 - 04.2006
- Designed and implemented network bandwidth moderation system to eliminate 50+ business problems faced by over subscription of network bandwidth
Education
Master of Science - Software Engineering (HONS)
Kingston University
London, ENG09.2007
Bachelor of Engineering - Information Technology (HONS)
Pune University
Pune06.2006
Skills
- Strategic Leadership
- Global Service Delivery
- Governance & Risk Management
- Mergers, Acquisitions & Divestment
- Stakeholder Engagement
- Cost Optimization & Efficiency
- Cross-Functional Team Leadership
- Technology & Innovation
- Strategy & Financial Planning
- People Management
- Automation & Artificial Intelligence
- Software Delivery Management
- Digital Transformation
- Operational Excellence
- Digital & Data Analytics
- Program Management
- Process Optimization
- Budget Management
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
- Organization and Time Management
Certification
- Essential MBA, The London School of Economics & Political Science, 2022
- Artificial Intelligence, Oxford University, 2021
- Service Automation, The London School of Economics & Political Science, 2020
- High Impact Leadership, University of Cambridge, 2019
- Customs Competency, Chartered Institute of Logistics & Transport, 2018
- SAP 01 Overview, SAP, 2015
- Service Management Expert (ITILv3), British Computing Society, 2011
- ITIL Intermediate, British Computing Society, 2010-2011
- ITIL v3 Foundation, British Computing Society, 2009
Board Experience
- Advisory Board Member, Business Management School, Kingston University, 09/01/24, Present
- Advisory Board Member, KnowThyBrand, 12/01/21, Present
- Trustee & Board Member, Hinchley Wood Learning Partnership Multi Academy Trust, 05/01/21, 05/01/24
- Visiting Fellow, Kingston University, 07/01/19, Present
- Board Member, Intelligent Automation Exchange, 08/01/22, Present
Timeline
Global Head, External Expert Engagement (EEE), Commercial
GlaxoSmithKline (GSK)
11.2022 - Current
Director Data Analytics, Automation & Governance, Finance
GlaxoSmithKline (GSK)
10.2017 - 11.2022
Global Service Operations Lead, Finance
GlaxoSmithKline (GSK)
04.2016 - 10.2017
Service Manager, Global Manufacturing & Supply Chain Tech
GlaxoSmithKline (GSK)
04.2015 - 04.2016
IT Service Portfolio Manager, Global Tech
GlaxoSmithKline (GSK)
06.2013 - 04.2015
Senior Service Specialist, Pharma & Consumer Tech
GlaxoSmithKline (GSK)
10.2012 - 06.2013
Service Design Lead, Global Tech
GlaxoSmithKline (GSK)
06.2011 - 11.2012
IT Specialist, Pharma Tech
GlaxoSmithKline (GSK)
10.2009 - 10.2012
Systems Analyst, Pharma Tech
GlaxoSmithKline (GSK)
07.2008 - 10.2009
Software Engineer
Evaluate Technologies Ltd.
09.2007 - 07.2008
Software Engineer (internship)
Applied Network Solutions Ltd.
05.2007 - 09.2007
Software Developer (internship)
DSL Dishnet Pvt. Ltd.
09.2005 - 04.2006
Master of Science - Software Engineering (HONS)
Kingston University
Bachelor of Engineering - Information Technology (HONS)
Pune University
Similar Profiles
Faisal SaeedFaisal Saeed
Senior Financial Analyst - MEA at GlaxoSmithKline (GSK)Senior Financial Analyst - MEA at GlaxoSmithKline (GSK)
Dawn GreenDawn Green
Senior Director, Quality and Risk Management (QRM) - Oncology at GlaxoSmithKline (GSK)Senior Director, Quality and Risk Management (QRM) - Oncology at GlaxoSmithKline (GSK)
Devene Prince, PharmDDevene Prince, PharmD
Specialty Post-doctoral Fellow at GlaxoSmithKline (GSK)Specialty Post-doctoral Fellow at GlaxoSmithKline (GSK)
Matthew CombsMatthew Combs
District Sales Manager at Glaxosmithkline (GSK)District Sales Manager at Glaxosmithkline (GSK)
Jonathan SmeeJonathan Smee
Operations Director at Beechcroft Developments LtdOperations Director at Beechcroft Developments Ltd