Zarina Collins
London,United Kingdom
Summary
Dynamic and people-focused Supervisor with a strong background in wellness, customer service, luxury hospitality, fitness, and events. Experienced in leading teams, elevating guest experience, managing operations, and strengthening departmental performance. Known for exceptional communication, problem-solving, and the ability to build trust with both clients and colleagues. Highly adaptable, proactive, and committed to delivering seamless, high-quality service in fast-paced environments.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Wellness Supervisor
Nobu
2025.12 - 2026.05
- Leading a team of 7 across spa and reception operations, ensuring exceptional guest service and efficient day-to-day running of the department.
- Manage rotas for spa and reception teams, ensuring full coverage during peak demand.
- Raise Purchase Orders and liaise with suppliers, contractors, and external vendors.
- Oversee onboarding and training for new staff, reinforcing service standards and operational procedures.
- Conduct one-to-ones, performance check-ins, and Return-to-Work meetings.
- Support recruitment: screening applicants, interviews, and trial shifts.
- Approve late cancellations, resolve operational issues, and manage escalated guest concerns.
- Coordinate stock levels with Housekeeping and maintain spa inventory.
- Submit weekly staff hours for payroll processing.
- Strengthened team capability through improved onboarding and structured training pathways.
- Enhanced operational resilience through strategic rota planning and proactive issue-solving.
- Presented departmental insights to wider hotel leadership, improving communication and alignment.
- Collaborated with luxury brands such as Caudalie, Givenchy, and Alo for special events, elevating guest experience and brand positioning.
- Contributed to revenue growth through consistent service excellence and strong guest retention.
Front of House / Customer Service Advisor
Sugaring London
London
2024.08 - 2025.12
- Managed high-volume appointment scheduling across four London studios.
- Handled client queries, complaints, and aftercare with professionalism.
- Delivered a Christmas social media campaign that increased engagement.
- Supported product sales through personalised recommendations.
Volunteer
Cahaya Mutiara Bali (Brunel University)
2024.05 - 2024.07
- Delivered English lessons and fitness classes for individuals with physical impairments.
- Produced digital content and assisted with therapeutic sessions.
- Strengthened international partnerships with sports psychologists and disability organisations.
Front of House
FaceGym, Selfridges
2022.02 - 2024.05
- Led scheduling, service coordination, and Zenoti training for new staff.
- Managed stock, cash handling, VIP clients, and event support.
- Represented the brand at national beauty events.
Personal Trainer
John Reed Fitness
2021.09 - 2022.01
- Delivered group classes and personalised training programmes.
- Boosted sales through consultations and direct marketing efforts.
Fitness Coach / Receptionist
GLL Leisure Centre
2019.11 - 2022.01
- Delivered fitness programmes and under-16 sessions.
- Managed membership queries, gym operations, and opening/closing duties.
Warehouse Assistant
Waitrose
2020.12 - 2021.04
- Packed and dispatched orders to precise standards.
- Liaised with drivers to ensure accurate deliveries.
Personal Trainer
Living Retreats
2020.01 - 2020.04
- Designed rehabilitation programmes for clients with long-term injuries.
Personal Trainer / Fitness Coach
Fitness Space Wapping
2019.11 - 2020.03
- Delivered online workouts and tracked client progress.
- Developed hybrid spin/boxing classes and drove client engagement.
Personal Trainer
PureGym Camden
Camden
2019.04 - 2019.10
- Delivered fitness classes, tours, and personalised plans.
- Supported membership targets and club growth.
Make-Up Artist / Sales Advisor
Benefit Cosmetics
2018.02 - 2018.09
- Consistently hit sales targets and delivered exceptional client care.
- Organised charity events and supported store outreach.
Events Logistics Intern
Jack Morton
2017.09 - 2017.10
- Coordinated international logistics and remote event support.
- Collaborated with hotel teams in Spain to deliver large-scale events.
Events Team
South Place Hotel
2017.05 - 2017.08
- Supported delivery of corporate, private, and wedding events.
- Set up visual displays and assisted with floor plans.
Front of House / Reception
Fitness First
2017.02 - 2017.05
- Delivered tours, sold memberships, and handled cashing up.
- Managed key-holder duties and trained new reception staff.
Customer Service & Food Hall Assistant
John Lewis
2014.09 - 2017.01
- Assisted visually impaired customers and provided high-quality service.
- Liaised with suppliers, managed tills, and supported seasonal showcases.
Christmas Temp
Selfridges
2016.11 - 2016.12
- Managed stock and delivered high-end customer service.
- Supported VIP clients and worked in a target-driven setting.
Youth Worker
Spectrum Youth Centre
2013.01 - 2013.04
- Developed a youth-led social enterprise (“Tailorbakes”).
- Supported activities at Toffee Park, Three Corners, and Waterside play centres.
Education
BSc Sports Psychology - Sport, Health & Exercise
Brunel University
2022.09 - 2025.07
Anatomy & Physiology Level 2 & 3 - undefined
Contour Aesthetics Global
Access to Social Psychology (Level 3) - undefined
Westminster Kingsway College
Diploma in Health & Fitness (L2) & Personal Training (L3) - undefined
London College of Beauty Therapy
Events Management & Marketing (L4, Merit) - undefined
Ashdown Academy
Level 2 Makeup - undefined
London College of Beauty Therapy
GCSEs - 10 including English A, Maths B, Science B
Parliament Hill School
Skills
- Team leadership & staff development
- Rota planning & workforce management
- Luxury hospitality & guest relations
- Complaint handling & service recovery
- Training, onboarding & performance coaching
- Administrative operations, purchasing & vendor liaison
- Scheduling, stock management & operational efficiency
- Digital communication & social media engagement
- Fitness coaching, customer service & sales growth
Languages
Spanish
Beginner
References
Available upon request.
Timeline
Wellness Supervisor
Nobu
2025.12 - 2026.05
Front of House / Customer Service Advisor
Sugaring London
2024.08 - 2025.12
Volunteer
Cahaya Mutiara Bali (Brunel University)
2024.05 - 2024.07
BSc Sports Psychology - Sport, Health & Exercise
Brunel University
2022.09 - 2025.07
Front of House
FaceGym, Selfridges
2022.02 - 2024.05
Personal Trainer
John Reed Fitness
2021.09 - 2022.01
Warehouse Assistant
Waitrose
2020.12 - 2021.04
Personal Trainer
Living Retreats
2020.01 - 2020.04
Fitness Coach / Receptionist
GLL Leisure Centre
2019.11 - 2022.01
Personal Trainer / Fitness Coach
Fitness Space Wapping
2019.11 - 2020.03
Personal Trainer
PureGym Camden
2019.04 - 2019.10
Make-Up Artist / Sales Advisor
Benefit Cosmetics
2018.02 - 2018.09
Events Logistics Intern
Jack Morton
2017.09 - 2017.10
Events Team
South Place Hotel
2017.05 - 2017.08
Front of House / Reception
Fitness First
2017.02 - 2017.05
Christmas Temp
Selfridges
2016.11 - 2016.12
Customer Service & Food Hall Assistant
John Lewis
2014.09 - 2017.01
Youth Worker
Spectrum Youth Centre
2013.01 - 2013.04
Anatomy & Physiology Level 2 & 3 - undefined
Contour Aesthetics Global
Access to Social Psychology (Level 3) - undefined
Westminster Kingsway College
Diploma in Health & Fitness (L2) & Personal Training (L3) - undefined
London College of Beauty Therapy
Events Management & Marketing (L4, Merit) - undefined
Ashdown Academy
Level 2 Makeup - undefined
London College of Beauty Therapy
GCSEs - 10 including English A, Maths B, Science B
Parliament Hill School