Zaria Chowdhury
Weston Super-Mare
Summary
Data Analyst with 4+ years of public sector experience delivering high-quality analytics, statutory reporting, dashboard development, and data quality improvements. Experience in transforming complex datasets into insights using Power BI, DAX, and Excel, with strong experience across social care and education data. Background in data cleansing, warehouse checks, and modernising reporting from legacy tools such as Qlik. Adapt at stakeholder engagement and delivering data products that support strategic decision-making.
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
5
5
years of professional experience
Work History
Data Analyst
Bristol City Council
04.2025 - Current
- Lead Family Hubs' statutory returns, including 100% timely data collection.
- Developed and maintained dashboards for real-time data visualization and reporting.
- Utilized data visualization tools to effectively communicate business insights.
- Analyzed and interpreted key data to support the CRM system rollout, enhancing team efficiency and decision-making.
- Generated detailed demographic reports with Excel Pivot Tables, enabling data-driven strategies and informed stakeholder decisions.
Application Support Officer
Bristol City Council
05.2024 - 04.2025
- Managed complex customer inquiries, ensuring 95% timely resolution and high satisfaction levels.
- Delivered application support across housing systems, ensuring uninterrupted service, and improving system reliability for staff.
- Managed Jira service requests efficiently, streamlining account setups, and resolving technical issues to minimize downtime and enhance user satisfaction.
- Configured Civica and Information@Work records accurately, supporting effective data management, and enabling timely access to key operational information.
- Conducted daily data warehouse checks, including schedule monitoring, actively identifying and resolving issues to ensure data accuracy and operational continuity.
- Resolved technical issues and optimized system configurations, improving system performance, and reducing recurring errors.
- Oversaw repairs and invoice reconciliation process, enhancing process efficiency and ensuring accurate financial and operational processing.
Data Analyst
Bristol City Council
08.2023 - 05.2024
- Designed and implemented Power BI dashboards with DAX for children’s social care, enabling data-driven insights that improved decision-making and service monitoring.
- Successfully migrated Qlik dashboards to Power BI by 95%, modernizing reporting tools, enhancing accessibility, and streamlining data analysis across teams.
- Leveraged Liquid Logic to extract and analyze critical social care data, supporting accurate reporting and informed operational planning.
Children’s Social Care Assistant
Bristol City Council
04.2022 - 07.2023
- Processed health assessments and extracted key data to support 100% timely completion in social care services.
- Maintained clear and professional communication with stakeholders and families, fostering collaboration, and ensuring smooth coordination of care and services.
- Contributed to Think Inclusion initiatives, promoting equity, and improved service delivery for diverse communities.
Business Intelligence Analyst (Secondment)
North Somerset Council
06.2022 - 06.2023
- Supported statutory education data collections (Phonics, KS1, KS2), ensuring accurate, 100% compliant submissions that informed school performance monitoring and reporting.
- Closed Liquid Logic referral records, resolving data issues, and ensuring accurate, up-to-date case management for Children’s Social Care.
- Developed introductory R programming and project management knowledge.
System Support Assistant
Bristol City Council
02.2021 - 06.2023
- Supported system testing, configuration, and provided technical support, ensuring user satisfaction, and optimal performance.
- Processed daily incident requests and access provisioning tasks by 100%, ensuring timely issue resolution, secure system access, and minimal operational downtime.
- Assisted in redacting sensitive information and updating training materials, ensuring compliance with data protection standards, and enhancing clarity and usability for staff.
Legal Assistant
Bristol City Council
12.2021 - 04.2022
- Managed a heavy SEND Tribunal caseload, coordinating case progression, and achieving 100% deadline compliance.
- Prepared and maintained detailed, compliant legal bundles, ensuring all material was accurately indexed and professionally presented.
- Liaised continuously with parents, council officers, schools, and other professionals.
Education
Data Fellowship Level 4 - Data Analytics
Multiverse
London, United Kingdom04.2025
Certificate - Stepping Up Leadership Studies
Bristol City Council
Bristol, United Kingdom05.2023
Certificate of Higher Education - Business Management
Open University
Milton Keynes, United Kingdom07.2019
NVQ Level 3 Apprenticeship - Business Administration
North Bristol NHS Trust
Bristol, United Kingdom05.2019
Diploma in Hypnotherapy - Hypnotherapy
Hypnosis Motivational Institute
Los Angeles01.2018
Certificate in Business Administration - Business Administration
City of Bristol College
Bristol, United Kingdom08.2015
Certificate in Legal Administration & Legal Studies - Legal Studies
City of Bristol College
Bristol, United Kingdom06.2014
Skills
- Data analysis and reporting
- Experience with data analytics platforms
- ETL process understanding
- Stakeholder collaboration
- Analytical problem solving
- Data cleaning
- Strong work ethic
- Data governance knowledge
- Data collection
- Database maintenance
- Database management
- Attention to detail
Community Service & Volunteer Work
- Open University, Student Panellist, 2021, 2023
- Open University, Central Committee Representative, 2020, 2021
- Inspiring Futures Ambassador, 2019, 2020
- Volunteer Administrative Assistant (CSE), 2017, 2014
- City of Bristol College, Fundraiser, 2014
- Student Stakeholder Representative, 2013, 2014
- Student Vice Representative, 2013, 2014
Timeline
Data Analyst
Bristol City Council
04.2025 - Current
Application Support Officer
Bristol City Council
05.2024 - 04.2025
Data Analyst
Bristol City Council
08.2023 - 05.2024
Business Intelligence Analyst (Secondment)
North Somerset Council
06.2022 - 06.2023
Children’s Social Care Assistant
Bristol City Council
04.2022 - 07.2023
Legal Assistant
Bristol City Council
12.2021 - 04.2022
System Support Assistant
Bristol City Council
02.2021 - 06.2023
Data Fellowship Level 4 - Data Analytics
Multiverse
Certificate - Stepping Up Leadership Studies
Bristol City Council
Certificate of Higher Education - Business Management
Open University
NVQ Level 3 Apprenticeship - Business Administration
North Bristol NHS Trust
Diploma in Hypnotherapy - Hypnotherapy
Hypnosis Motivational Institute
Certificate in Business Administration - Business Administration
City of Bristol College
Certificate in Legal Administration & Legal Studies - Legal Studies
City of Bristol College
References
References available upon request.