Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Certification
Quote
Timeline
Generic
Zarana Panchal

Zarana Panchal

Romford,London

Summary

Dynamic and result-driven Team Leader with strong organisational skills. Develops strategies, provides training, execute diverse project tasks to meet deadlines, sets goals and achieves key milestones. Completed a Project Management Traineeship to transition into project management, showcasing optimism, confidence, and a strong willingness to learn.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work history

Assistant Manager

The Cooperative
London, United Kingdom
08.2021 - Current
  • Directing all facets of business operations for 4 months during store manager's absence; increased sales by 15% and improved staff efficiency by 20% through effective delegation and strategic planning
  • Recruit, hire, train, and coach over 20 staff members on customer service skills, merchandising, promotional changes, store operational knowledge, sales, and health & safety standards
  • Leading Project LUCIE operations; slashing labor hours/payroll by 13% week, benefits administrations costs of 20%, while ensuring continuation and enhancements of services and productivity
  • Reduced costs by 8% through controls on overtime, operational efficiencies, and reduced waste
  • Boosted monthly sales goals by minimum of 10% by training staff on upselling techniques and by creating featured employee aspiration program
  • Grew customer based and increased membership card sales by 30% in South East England placing store in top position through interactive promotions, engaging postings and contests
  • Collaborate with line managers, evaluate KPIs to enhance department performance and supported employee morale and well-being through positive practices
  • Create and publish weekly schedule plans/Rota for 28 staff members regular basis using Payroll software Kronos Workforce Central
  • Scheduled weekly projects, anticipating timelines for milestones and completion dates
  • Analyze weekly operational data and reports
  • Attending weekly conference calls with peers, stakeholders and Area Manager for reviews and business updates and communicate requirements and follow ups with stakeholders.

Business Director

UK Business Services Ltd
06.2014 - 06.2020
  • Directed and delivered small projects within agreed timeframes, budgets, and resources
  • Managed 5-member cross-functional (product, engineering, sales, support) team and coordinated with several businesses
  • Collaborated with cross-functional internal and external stakeholders to identify and secure 20+ potential clients, boosting client acquisition rate by 30% and driving 22% increase in annual revenue.
  • Developed comprehensive budget plans, ensuring financial stability and growth potential.
  • Formulated long-term strategic goals based on detailed market analysis.
  • Optimised supply chain processes for improved customer service delivery levels.
  • Fostered client relationships to secure business growth.
  • Planned and managed resources and budget to support and deliver objectives.

Team Leader

The Cooperative Food
01.2010 - 06.2014
  • Scheduled weekly projects, anticipating timelines for milestones and completion dates
  • Analyze weekly operational data and reports
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Education

Project Management Traineeship - Project Management Traineeship

IT Careers - London
London
03.2023 - 04.2024

MSc Engineering Project Management - Management

Middlesex University
London
09.2010

BEng Industrial Engineering -

India
Rajkot
06.2009

Skills

  • Stakeholder management
  • Excellent verbal and written communication
  • Documentation and analysis of data
  • Time management and organisation
  • Risk and issue logging
  • Drafting project plans and progress reports
  • Comprehensive understanding of project management methodologies
  • Microsoft Excel
  • Task prioritisation
  • Team supervision
  • KPI tracking
  • Customer relationship management
  • Data analysis
  • Training and Development
  • Decision-Making autonomy
  • Employee training and development
  • Effective communication
  • Advanced excel
  • Resource allocation
  • Employee coaching and mentorship
  • Operational planning
  • Strategic planning
  • Key Performance Indicator (KPI) management
  • Stock management

Custom

Project Work Experience

  • During traineeship gained experienced working on Waterfall project and Agile project.
  • Demonstrated good understanding of project scope and constraints, to effectively communicate with stakeholders, plus identify and manage risks and issues.
  • Developed project plan prioritising tasks to ensure important tasks were delivered in line with project needs and within the timeline.
  • Assessed and reviewed the project budget and resources to find risks and opportunities.
  • Prepared weekly status reports. Effectively communicated with stakeholders and team members.
  • Summarised project information in clear project reporting, to provide visibility of project status and any items requiring escalation.
  • Worked on backlog of requirements and prioritising them in line with roadmaps.
  • Successfully applied backlog management, prioritisation, sprint planning, risk and issue identification and project status reporting, including escalating items that require support.
  • Streamlined project coordination processes by implementing effective communication and documentation strategies.
  • Developed contingency plans proactively so that unexpected challenges could be addressed without derailing established project timelines or budgets.
  • Adapted project plans quickly in response to shifting organizational priorities, demonstrating flexibility and a willingness to embrace change when necessary.
  • Created detailed progress reports for management review, always maintaining transparency about project status.
  • Ensured proper documentation was maintained throughout each step of a project’s life cycle, promoting excellent record-keeping practices and easy access to historical information.
  • Developed comprehensive project plans, outlining objectives, timelines, and deliverables to keep teams focused on goals.
  • Managed budgets and resources diligently, ensuring projects were completed on time and within budget constraints.
  • Improved resource allocation efficiency through careful analysis of needs versus availability during project planning phases.
  • Identified potential risks early in planning stages, enabling proactive mitigation strategies to be put into place.

Personal Information

Nationality: British

Certification

Prince2 Foundation- 2024

AgilePM Foundation- 2024

Scrum Master-2023

Project Management Professional (PMP) 6th edition PMBOK - January 2, 2021 examination update

PMI Risk Management Professional (PMI-RMP) 6th Edition

Certified Associate in Project Management (CAPM) 6th Edition

Six Sigma Green Belt

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Project Management Traineeship - Project Management Traineeship

IT Careers - London
03.2023 - 04.2024

Assistant Manager

The Cooperative
08.2021 - Current

Business Director

UK Business Services Ltd
06.2014 - 06.2020

Team Leader

The Cooperative Food
01.2010 - 06.2014

MSc Engineering Project Management - Management

Middlesex University

BEng Industrial Engineering -

India

Similar Profiles

Create profile
Zarana Panchal