Zara Znaidi
Rochdale,Greater Manchester
Summary
Dedicated professional with a strong foundation in customer service and communication, adept at conflict resolution and maintaining patience in challenging situations. Demonstrates exceptional organisational and time management skills, ensuring efficient cash handling and team collaboration. A fast learner who is adaptable to new environments, leveraging multilingual abilities to enhance service delivery. Committed to continuous improvement and seeking opportunities to contribute effectively within dynamic teams.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work history
Support Worker
One to One Support and Care Services
Littleborough, United Kingdom
02.2023 - 10.2025
- Delivered one-to-one support in fast-paced environments, ensuring individual needs were met with care and respect — similar to tailored customer service in retail.
- Managed daily living tasks under pressure while maintaining a positive attitude.
- Worked closely with teams, families, and external partners — building strong communication and relationship management skills.
- Maintained accurate records and followed professional standards, showcasing attention to detail.
Positive Behaviour Support Worker
Affinity Trust
Sheffield, United Kingdom
02.2022 - 10.2022
- Encouraged independence while supporting people with day-to-day decisions — reflecting transferable skills in helping customers find the right products.
- Promoted healthy lifestyle choices and supported individuals with budgeting and shopping.
- Liaised with professionals and families, developing great listening and negotiation abilities.
Consultant Psychologist (Customer-Facing/Tech-Admin Role)
Allomonpsy
Casablanca
02.2021 - 07.2021
- Managed a public-facing website and developed user-friendly mental health content.
- Responded to client queries and technical issues — a great example of digital customer service.
- Collaborated with multiple professionals to deliver a high-quality online experience.
Education
MSc - Developmental Psychology
Sheffield Hallam University
MSc - Clinical Psychology & Psychopathology
International University of Casablanca
BSc - General Psychology
International University of Casablanca
Morocco /2015 - /2018
Skills
- Customer Service
- Communication
- Conflict Resolution
- Patience
- Organisation
- Time Management
- Cash Handling
- Team Collaboration
- Fast Learner
- Adaptable
- Multilingual
Languages
English
Native
French
Fluent
Arabic
Fluent
Spanish
Intermediate
Timeline
Support Worker
One to One Support and Care Services
02.2023 - 10.2025
Positive Behaviour Support Worker
Affinity Trust
02.2022 - 10.2022
Consultant Psychologist (Customer-Facing/Tech-Admin Role)
Allomonpsy
02.2021 - 07.2021
MSc - Clinical Psychology & Psychopathology
International University of Casablanca
MSc - Developmental Psychology
Sheffield Hallam University
BSc - General Psychology
International University of Casablanca
/2015 - /2018
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