Zara Wheeler
Surbiton,Surrey
Summary
Results-driven Account & Channel Manager with 20+ years’ experience in IT, SaaS, and Communications across EMEA. Proven ability to manage multimillion-pound partner portfolios, exceed revenue targets, and grow accounts through cross-sell and upsell strategies. Skilled in cybersecurity, connectivity, and cloud solutions, with a strong track record of building long-term partner relationships and driving sustainable gross profit. Adept at CRM tools (Salesforce, HubSpot, MS Dynamics), pipeline management, and delivering customer excellence in high-growth environments.
Overview
30
30
years of professional experience
Work History
Project Associate (career break)
N Family Club
London
2023.03 - Current
- Managed £1.5–3M budgets across multiple sites, demonstrating strong commercial accountability.
- Oversaw vendor relationships, procurement, and contract administration—skills transferable to partner account management.
- Leveraged CRM systems to track project performance and communicate with stakeholders.
Freelance Consultant
GLG
Remote
2019.12 - 2023.01
- Advised global clients on cloud, cybersecurity, and connectivity solutions, aligning with modern product portfolios.
- Provided strategic insights to enterprise partners on SaaS adoption and market trends.
Senior Channel & Customer Success Manager
Cloudreach
London
2019.07 - 2019.12
- Supported channel partners with sales enablement, GTM strategy, and technical pre-sales guidance.
- Increased partner pipeline conversion through training and proactive account management.
- Designed tailored solutions for partners, focusing on growth and retention.
Channel Manager EMEA
Cloudflare Inc.
London
2018.04 - 2019.05
- Recruited and managed SaaS distributors across EMEA, growing channel revenue by 35%.
- Drove $3M in overlay revenue via upselling and cross-selling cybersecurity (Web Security, Encryption, CDN).
- Built strong, trust-based relationships with partners to drive long-term growth.
IT Sales Development
Thati Project
London
2015.11 - 2016.12
- Delivered partner recruitment and training programmes, improving sales productivity.
Juniper Sales Manager
Computerlinks FZCO
Dubai
2013.02 - 2015.10
- Achieved $12M annual sales target through partner-led business development.
- Drove new market penetration via connectivity and networking solutions.
ISV Partner Account Manager
Microsoft UK
London
2009.01 - 2010.01
- Owned commercial relationships with ISV partners, improving sales efficiency and program engagement.
- Delivered measurable growth in revenue through partner enablement and upsell opportunities.
EMEA Channel Sales Manager
Brooktrout Technology Inc.
London
1999.01 - 2009.01
- Exceeded $4.3M annual sales targets by expanding channel partner ecosystem.
- Nurtured long-term relationships and protected recurring revenues through strong account management.
Sales & Marketing Account Manager
Ilion plc
London
1996.01 - 1998.01
- Grew revenue from £4M to £6M by upselling networking solutions and expanding customer relationships.
Education
Professional Certificate - Management
The Open University
09.2025
Skills
- Account & Revenue Management
- Cybersecurity & Connectivity Solutions
- Cross-Selling & Upselling
- Partner Enablement & Training
- CRM Tools: Salesforce, HubSpot, MS Dynamics
- Strategic Relationship Building & Retention
- Target-Driven Sales Leadership
- Commercial & Contract Management
Timeline
Project Associate (career break)
N Family Club
2023.03 - Current
Freelance Consultant
GLG
2019.12 - 2023.01
Senior Channel & Customer Success Manager
Cloudreach
2019.07 - 2019.12
Channel Manager EMEA
Cloudflare Inc.
2018.04 - 2019.05
IT Sales Development
Thati Project
2015.11 - 2016.12
Juniper Sales Manager
Computerlinks FZCO
2013.02 - 2015.10
ISV Partner Account Manager
Microsoft UK
2009.01 - 2010.01
EMEA Channel Sales Manager
Brooktrout Technology Inc.
1999.01 - 2009.01
Sales & Marketing Account Manager
Ilion plc
1996.01 - 1998.01
Professional Certificate - Management
The Open University