Zara Thompson
Maryport,Cumbria
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Secretary Assistant
Dylan Beamon
Maryport, Cumbria
11.2022 - 07.2023
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Maintained accurate and up-to-date databases containing confidential information.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
Customer Support Representative
CIBC Bank
Saskatoon, Canada
02.2021 - 03.2022
- Demonstrated exceptional product knowledge to promote comprehensive bank services.
- Converted new personal banking client accounts with consultative sales approach.
- Guided customers through online service options to enhance banking efficiency.
- Processed credit card applications by following Financial Conduct Authority rules.
- Boosted client satisfaction with warm, reassuring service style.
- Updated client data with strong accuracy and systems knowledge.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Bachelor of Science - Computer Science and Electrical engineering
Open University
Milton Keynes 10.2022 -
Skills
- Data entry
- Customer relations
- Shipping and receiving
- POS systems
- Hardware maintenance
- Diagnostic software
- Problem solving
- General bookkeeping
- Software development
Languages
English
Native
Timeline
Secretary Assistant
Dylan Beamon
11.2022 - 07.2023
Bachelor of Science - Computer Science and Electrical engineering
Open University
10.2022 -
Customer Support Representative
CIBC Bank
02.2021 - 03.2022
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