Zara Rosewarne
Summary
Collaborative leader that partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Client Services Manager
Cielo Talent
12.2022 - Current
- Supported 2 implementations of new clients from a client services perspective. This involved making decisions regarding the process design through discovery sessions ensuring that it was operationally sound and driving change management and communication with the client throughout the implementation period.
- Responsible for overseeing end to end recruitment for 2 accounts in my tenure so far - one a global professional services account where I was responsible for the Americas and EMEA, the second a UK healthcare account.
- Managed a team of 7, establishing performance and service goals and held associates accountable for individual performance.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Proactively addressed client complaints, resolving issues swiftly and to the customer's satisfaction
- Collaborated with cross-functional teams to ensure client service levels are maintained and improved
- Developed and maintained strong client relationships
- Monitored recruitment metrics and developed strategies to improve service provided to the client and maintaining KPIs
- Responsible for ensuring client reports were accurate and contained relevant information, as well as presenting this data in QBRs and MBRs with the client
- Ensured the recruitment team are well-equipped with the necessary tools and resources to provide excellent levels of service and to fill roles within SLA
- Key member on all projects, inclusive on implementing the integrating the client HRIS system with our ATS, as well as continuous improvement initiatives as the accounts matured
- Identified as a high performer within the company and therefore placed on a global pilot training programme to develop leadership skills and to understand how I am as a leader through disc assessments, allowing me to continue to grow and develop myself.
Recruitment Business Partner
Cielo Talent
04.2022 - 12.2022
- Responsible for the operational delivery of recruitment across the America, UK and Ireland of a large global start up company
- Managed a team of 10 recruiters and sourcers across the regions, overseeing their workload, career development, performance management and pastoral care
- Created training materials, governance and structure to a first generation RPO account
- Developed strong relationships with client stakeholders
- Became a trusted source of knowledge for internal team globally, supporting all regions with technical and process questions and training.
Recruitment Business Partner
Sanderson Solutions
08.2021 - 05.2022
- Managed a first generation MSP for a manufacturing client
- Supported the implementation of the account, inclusive of training the hiring community for the client, reviewing and updating SOPs related to the recruitment process, and ensuring that there was a clear line of communication between all parties involved in the implementation
- Key person for all client communication, ensuring that the recruitment delivery teams had all information to successfully recruit for the roles and create an excellent candidate experience
- Due to successful relationship building with the stakeholder, toward the end of my time with the company I opened the door for expanding our services, and we started negotiations for the RPO alongside the MSP support.
Programme Professional
TAPFIN, Manpower Solutions
05.2017 - 08.2021
- Responsible for the end-to-end recruitment for contingent labour across a number of clients, inclusive of Honeywell, 3M, Sano and Lumen
- Managed supplier and client relationships, ensuring that intake call were completed efficiently, roles were released in a timely manner, candidates were screened effectively, and constructive and full feedback was issued for candidates post interview
- Ensured that a strong pipeline was maintained with quality candidates, acting as the point of contact for all agency suppliers and the hiring community to ensure that roles were filled within SLA with quality candidates
- Key person on continuous improvement projects and cost saving initiatives on my client accounts
- Responsible for producing the content and presenting QBRs to the client, as well as monthly reviews with the agency suppliers supporting the account
- Developed a training programme and wrote SOPs for an implementing large Pharma account
- This programme was for the hiring community, current contingent workers, PSL, as well as our internal teams
- This covered both the recruitment process for hiring contingent workers, but also for SOW
- Lead hyper-care calls post implementation to troubleshoot any issues raised and support with any further training needs
- Became the Fieldglass SME for the EMEA region within TAPFIN, supporting with queries and resolutions of issues for other countries that the Pharma account was implementing
- This also involved me joining weekly calls with the solution architect for the implementation to ensure that all issues were raised and resolved in a timely manner.
Resourcing Administrator
John Lewis Partnership
08.2016 - 05.2017
- Brought in on a seasonal contract to support the resourcing in both John Lewis and Waitrose through the Christmas period, which then got extended due to performance
- Responsible for screening high volumes of applications, coordinating interview schedules, and submitting offers to successful candidates
- Main point of contact for all recruitment queries for candidates and hiring managers, dealing with a high level of calls.
Office Manager
Jamie's Italian
01.2011 - 07.2016
- Implemented efficient systems to ensure the smooth running of the office environment
- Monitored and maintained office equipment, including computers, printers, and copiers
- Developed and maintained filing and record keeping systems
- Managed daily office operations within the restaurant, inclusive of updating payroll and rota systems, managing the 3rd part booking sites, handling restaurant booking queries, ensuring communication is streamlined between different departments
- Area trainer for new systems and standards, cascading information onsite and through webinars
- Managed the Christmas bookings for 2015, overseeing approximately 3000 covers from point of attraction through to the event
- This was inclusive of managing contracts, deposits, pre-orders and special requests, as well as producing the event information file and handing over to the operational team.
Assistant Food and Beverage Manager
Ramada Jarvis
01.2009 - 01.2011
- In absence of a Food and Beverage manager, I managed 2 bars and the restaurant within a country house 4
- Hotel
- Responsible for resourcing and payroll for the team, as well as managing wet stocks and ensuring monthly audits were accurate
- Managed bar, restaurant and event staff, including induction, training and performance management
- Ensured operational standards were maintained at all times
- Completed regular duty manager shifts at the hotel where I was the first port of call for all departments and ensuring the successful running of the hotel.
Functions Manager
The George Hotel
01.2008 - 01.2009
- Responsible for the selling, advertising and organisation of all events
- Implemented a range of wedding packages for the newly reopened hotel
- Undertook duty manager shifts and supported the daily running of the hotel.
Education
Psychology and Criminology BSc -
Keele University
01.2008
A-Levels -
Peterborough High School
01.2005
Skills
- Client Relationships
- Account Management
- Leadership
- Mentorship and Coaching
- Problem Solving
- Customer Service
- Adaptability
- Communication
- Conflict Resolution
- Data Analytics
Timeline
Client Services Manager
Cielo Talent
12.2022 - Current
Recruitment Business Partner
Cielo Talent
04.2022 - 12.2022
Recruitment Business Partner
Sanderson Solutions
08.2021 - 05.2022
Programme Professional
TAPFIN, Manpower Solutions
05.2017 - 08.2021
Resourcing Administrator
John Lewis Partnership
08.2016 - 05.2017
Office Manager
Jamie's Italian
01.2011 - 07.2016
Assistant Food and Beverage Manager
Ramada Jarvis
01.2009 - 01.2011
Functions Manager
The George Hotel
01.2008 - 01.2009
Psychology and Criminology BSc -
Keele University
A-Levels -
Peterborough High School
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